AM Room Service Server

HEI Hotels & Resorts•Greenville, SC

21h•Onsite

About The Position

HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to their growing portfolio of distinguished properties. Located in downtown Greenville, this AAA Four Diamond hotel seamlessly blends classic Southern elegance with modern comfort, offering a distinguished setting for both leisure travel and business meetings. At HEI, the company is committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence, investing in their associates to ensure they thrive, grow, and elevate every property. The company is dedicated to building a diverse and inclusive workplace and values U.S. military experience. The role involves working with the Room Service Team in the serving of guests to ensure a positive guest experience.

Requirements

Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
Vision insurance programs through EyeMed.
Vacation, Sick and Holiday programs.
Pet insurance through the ASPCA.
Supplemental, Spousal and Child Life insurance.
Short and Long-Term Disability plans.
401(k) Savings Plan with matching funds.
Discounts through 'YouDecide' and Hotel Room Discount programs.
Market-leading compensation packages.
Generous PTO and flex-time initiatives.
Outstanding career development and advancement opportunities.
Job-appropriate assets and resources.
DailyPay, a voluntary benefit that allows associates access to their earnings when they want them.