AM Ravello Host (On-Call)
About The Position
Four Seasons Resort Orlando at Walt Disney World Resort is seeking an AM Ravello Host (On-Call) to provide dining support in its on-site breakfast outlet and modern Italian cuisine specialty restaurant, Ravello. This role involves maintaining the reception area, greeting guests warmly, and ensuring the safety and security of the restaurant premises. The host will identify guest preferences, inform them about resort events, manage reservation dynamics, and communicate effectively with management and staff. A key aspect of the role is recognizing regular guests, remembering their names, and ensuring guest satisfaction through attentive service and accommodation of special requests or allergies. The host will also manage guest information in the Micros system and relay relevant details to the Manager on Duty.
Requirements
- Prior experience working in Food & Beverage
- Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism
- A sincere willingness to provide service to residents, guests, and peers.
- Good organizational skills, with the ability to work independently.
- Ability to function well under pressure, set priorities and adjust to changing conditions.
- High work ethic, with a sense of responsibility for the role filled within our team.
- Must be fluent in English and possess legal work authorization in the United States.
Nice To Haves
- One year of experience in an upscale, fine dining establishment preferred
- One year of OpenTable experience preferred
Responsibilities
- Maintaining the reception area and entrance in all aspects of stocking and cleanliness
- Greet guests in a positive, friendly manner and make them feel welcome
- Maintain the safety and security of the restaurant/bar premises
- Identify guests’ preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.
- Inform our guests about any upcoming events at Ravello or the resort
- Ensure that guests are informed regularly about their table status if there is a delay
- Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy
- Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
- Accommodate if guests have any special requests or allergies, etc.
- Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
- Relate all information given to you by the guest to the Manager on Duty
Benefits
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
