AM Ravello Host

Four Seasons•Orlando, FL

5d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort is seeking an AM Ravello Host to provide dining support in its on-site breakfast outlet and modern Italian cuisine specialty restaurant, Ravello. This role is crucial in maintaining the reception area, greeting guests warmly, and ensuring a seamless dining experience. The ideal candidate will be passionate about service, possess strong organizational skills, and thrive in a fast-paced, luxury environment.

Requirements

Prior experience working in Food & Beverage
Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently.
Ability to function well under pressure, set priorities and adjust to changing conditions.
High work ethic, with a sense of responsibility for the role filled within our team.
Must be fluent in English and possess legal work authorization in the United States.

Nice To Haves

One year of experience in an upscale, fine dining establishment preferred
One year of OpenTable experience preferred

Responsibilities

Maintaining the reception area and entrance in all aspects of stocking and cleanliness
Greet guests in a positive, friendly manner and make them feel welcome
Maintain the safety and security of the restaurant/bar premises
Identify guests’ preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.
Inform our guests about any upcoming events at Ravello or the resort
Ensure that guests are informed regularly about their table status if there is a delay
Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy
Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
Accommodate if guests have any special requests or allergies, etc.
Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
Relate all information given to you by the guest to the Manager on Duty