AM Dock Supervisor
About The Position
The AM Dock Supervisor organizes and guides a team of dock associates during a specified shift to ensure freight is properly loaded and unloaded for on-time, error-free deliveries. The role requires up to 5% travel and includes coordinating dock operations, supporting customers, promoting safety and security, and helping improve processes. The position is full-time. Hours vary by location and business needs; the stated schedule is Monday through Friday, 4:00 a.m. to 1:30 p.m., while evenings, overnights, and weekends may also be required depending on location and business needs. The role operates in a warehouse environment with unforgiving surfaces, hot and cold climates, and varied noises and odors. It involves prolonged periods of standing and sitting and regular use of standard office equipment. Team members are regularly required to stand and/or sit for long periods and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Proven successful warehouse, cross-dock, or related experience.
- Proven successful supervisory experience.
- Strong understanding of applicable Occupational Safety and Health Administration requirements and related safety policies and best practices.
- Strong knowledge of Microsoft Office programs.
- Superior verbal and written communication skills with people at all levels.
- Strong leadership, customer service, and interpersonal skills.
- Excellent time management, organizational skills, and attention to detail.
- Ability to take initiative and solve problems while applying critical thinking to decisions.
- Analytical and technical capacity.
- Ability to travel up to 5%.
Responsibilities
- Provide courteous, friendly service to internal team members and external clients, responding promptly and efficiently to inquiries, requests, and complaints.
- Apply Lanter Delivery Systems’ Non-Negotiables in daily work.
- Coordinate dock associates and ensure procedures and policies are followed; provide feedback, document interactions, and address performance concerns.
- Assist with hiring, training, and developing freight handlers, and provide team members with the tools and resources needed to succeed.
- Work directly with customers and follow account-specific handling directions to support customer satisfaction and on-time, error-free deliveries.
- Ensure freight is loaded and unloaded safely and efficiently; identify and address unsafe practices, document interactions, and follow up as needed.
- Assist with loading and unloading freight as needed.
- Establish and monitor safety and security procedures and protocols for cross-dock operations and contents.
- Conduct daily inspections and ensure compliance with applicable federal, state, and local laws, regulations, and company policies.
- Assist with developing and executing continuous-improvement initiatives and suggest process improvements or cost savings.
- Facilitate resolution of conflicts between team members and/or customers, document issues, and notify next-level management.
- Manage daily end-of-shift reports and performance updates, meeting or exceeding due dates.
- Protect company assets and confidential information in accordance with company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
