Alumni Engagement Assistant

MIT•Cambridge, MA

11h•Onsite

About The Position

The Alumni Engagement Assistant, within the Sloan Office of External Relations, provides administrative and programmatic support to the Engagement Events and Strategic Alumni Engagement teams. This role is crucial in coordinating alumni programs, including MIT Sloan Reunion and January Executive Electives. The assistant will manage event logistics, develop registration systems, prepare communications and materials, and maintain timelines and documentation. They will act as a primary point of contact for alumni and internal partners, ensuring exceptional customer service. Key responsibilities include maintaining alumni event information on the website, overseeing data needs such as event coding, reporting, and monthly metrics, and tracking/reconciling budgets. The position also involves processing financial transactions and supporting departmental scheduling and administrative tasks.

Requirements

High school diploma or equivalent
A minimum of three years of administrative and/or events support experience
Strong interpersonal and analytical skills with superior customer service abilities
Proficiency in Microsoft Suite, Zoom, Qualtrics, and event management platforms such as Cvent
Exceptional organizational and presentation skills
Strong written communication abilities
Capacity to set goals and priorities in a fast-paced environment
Collaborative self-starter with strong initiative and attention to detail

Nice To Haves

Experience working with alumni, volunteers, senior staff, and administration
Project management experience
Writing and editing skills
Customer service or events experience in higher education or nonprofit organizations

Responsibilities

Provides administrative and programmatic support to the Engagement Events and Strategic Alumni Engagement teams.
Coordinates alumni programs including MIT Sloan Reunion and January Executive Electives.
Manages event logistics.
Develops registration systems.
Prepares communications and materials.
Maintains timelines and documentation.
Serves as a primary point of contact for alumni and internal partners, delivering exceptional customer service.
Maintains alumni event information on the website.
Oversees data needs, including event coding, reporting, and monthly metrics.
Tracks and reconciles budgets.
Processes financial transactions.
Supports departmental scheduling and administrative needs.