Alpine Coaster Staff

Northgate Resorts•New Braunfels, TX

About The Position

Northgate Resorts owns and manages a portfolio of Camp-Resorts and focuses on creating memorable family camping experiences. Alpine Coaster Staff provide an excellent guest experience while ensuring that safety and operating procedures are followed. The role emphasizes customer service and creating a fun environment for guests of all ages. This is a seasonal position that may be full-time or part-time and reports to the Assistant General Manager.

Requirements

  • Excellent verbal communication skills.
  • Excellent communication, customer service, and problem-solving skills.
  • Strong attention to detail, speed, and accuracy.
  • Ability to multitask and work in a fast-paced environment.
  • Strong work ethic and a positive attitude.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to follow instructions and work as part of a team.
  • Ability to work with minimal supervision.
  • Ability to maintain a positive work environment through appropriate interactions with customers, clients, vendors, coworkers, and management.
  • Ability to lift up to 20 lbs.
  • Ability to remain in a stationary position and regularly move throughout the park.
  • Ability to continuously climb, balance, stoop, kneel, bend, crouch, and crawl.
  • Ability to manipulate fingers, hands, and arms to reach, carry, and lift.
  • Ability to work outdoors with continuous exposure to the elements and weather.

Nice To Haves

  • Customer service, hospitality, or leadership experience preferred.

Responsibilities

  • Assist with loading and unloading customers in a friendly and courteous manner.
  • Start up and shut down the coaster.
  • Ensure all alpine coaster safety requirements are met.
  • Maintain a positive attitude and build guests’ excitement about their ride.
  • React appropriately in stressful and emergency situations.
  • Oversee daily and periodic course operations.
  • Collaborate with park management teams.
  • Respond to guest inquiries.
  • Participate in other projects and activities as assigned.
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