Alliances - Partner Account Manager

Salesforce•New York City, IN

11d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce We're Salesforce, the Customer Company—bringing AI + Data + CRM together to help the world's most trusted brands connect with their customers in entirely new ways. In the Agentic Era, we are reimagining how work gets done, empowering every company to build intelligent agents that act on data across the enterprise. With the power of Agentforce, our partners are helping customers unlock automation, insight, and impact at scale. At Salesforce, we lead with our values, support innovation through a world-class partner ecosystem, and empower every employee to be a Trailblazer. ------------------------- Role Overview We are seeking a high-impact Partner Account Manager (PAM) to drive partner innovation, alignment, and revenue growth across the Salesforce portfolio within our Commercial Business Services industry team. This is a critical role within our Alliances organization, operating at the center of our partner ecosystem and working cross-functionally across Partner Sales, Industry advisors, Product leaders, and executive stakeholders. The PAM serves as a strategic bridge between partners and Salesforce cross-functional stakeholders to ensure alignment to growth priorities, accelerate innovation and drive measurable customer impact. This position offers a unique opportunity to build both tactical and strategic capabilities. The role requires balancing scalable partner motions such as communications, enablement and sales plays with high-touch strategic activities including strategic business planning, executive alignment and go-to-market strategies. The position also provides flexibility to shape and pivot the partner strategy to best serve the evolving needs of the Professional Services and Travel and Hospitality industries while working closely with Partner Sales colleagues. -------------------------

Requirements

3+ years in partner management, strategic alliances, consulting, channel sales, or enterprise sales roles
Proven track record of driving measurable pipeline and revenue with or through a partner ecosystem
Experience working with or within consulting organizations (GSIs, RSIs, boutique firms)
Strong business sense with ability to balance strategy and execution
Executive presence and ability to build relationships with C-level partner and customer executives
Expert-level capability in developing and delivering executive communications
Influence and Cross-Functional Collaboration: Strong ability to influence and work collaboratively

Responsibilities

Develop & Execute Partner GTM Strategy
Translate Salesforce and industry priorities and needs into actionable partner GTM plans.
Develop business plans that address revenue acceleration and expertise especially around Agentforce, Data Cloud, and AI solutions.
Drive partner investment decisions and ensure alignment across partner executives, field sales leadership, and internal teams.
Drive Partner Innovation & Solution Development
Collaborate with strategic partners to launch solutions, jumpstart tools, demos and use cases across Salesforce products.
Connect partners to product teams, share early access to capabilities, and help them create unique offerings that address industry-specific customer needs and win deals.
Accelerate Pipeline & Revenue Growth
Partner closely with the ecosystem to drive demand and generate net-new opportunities.
Leverage deep understanding of the partner landscape to increase partner-influenced revenue.
Lead go-to-market initiatives that accelerate pipeline progression and deal closure through disciplined partner engagement and joint selling.
Lead Joint Business Reviews & Executive Alignment
Conduct regular business reviews with top partners to assess performance, identify challenges and develop action plans.
Ensure partner and Salesforce executives are aligned on targets, metrics, governance, and shared investment priorities.
Enable Partners & Drive Adoption
Build sales guides, partner communications and resources that help partners understand Salesforce priorities and drive joint sales.
Connect partners to enablement resources and work with enablement teams to address new partner skill gaps.
Foster Cross-Functional Collaboration
Act as a liaison between partners and internal teams including Partner Sales, Field Sales, Product, Marketing, and Industry GTM.
Break down silos, coordinate resources, and ensure timely execution of partner initiatives.