Alignment Technician

MFA Oil Company • Springfield, MO

3d

About The Position

A Big O Alignment Technician performs mechanical duties accurately and in a timely manner in accordance with company programs, policies, and procedures. The role involves brake, front-end, alignment, inspection, and other vehicle maintenance and repair work, as well as supporting customer service, shop quality, productivity, sales, and service goals. The technician may assist with training new personnel and is expected to follow company and position-specific policies and procedures and perform other duties as assigned.

Requirements

• Be at least 18 years of age.
• Have at least one year of experience as a lube, tire, or service technician.
• Be able to learn new concepts and use technical materials.
• Be able to consistently operate a computer and other office productivity machinery.
• Be able to safely operate vehicles with automatic and manual transmissions.
• Be able to exchange accurate information with customers.
• Be able and willing to work with hazardous materials.
• Be able to consistently work in outdoor weather conditions.
• Be able and willing to comply with Personal Protection Equipment (PPE) regulations.
• Have vision, hearing, speech, and the ability to detect odors.
• Be able to remain stationary, standing and/or driving, for up to nine hours per shift.
• Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Have a valid driver’s license.
• Be available to work holidays, weekends, and after regular business hours as needed.
• Have reliable transportation to work.
• Be able to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Meet company requirements, including successful pre-employment screenings.
• Have legal authorization to work in the United States.

Nice To Haves

• High school diploma or GED equivalent.
• Two or more years of experience in an automotive shop environment.
• Appropriate ASE certifications.
• Ability to work independently and in a team environment.
• Ability to work at a fast pace.
• Strong verbal communication skills.
• Sales abilities.
• Ability to prioritize and plan work activities using time efficiently.
• Ability to effectively manage multiple tasks and projects.
• Ability to perform detail work accurately.

Responsibilities

• Perform brake, front-end, alignment maintenance, and other mechanical work in accordance with company programs, policies, and procedures.
• Maintain an orderly flow of customer service assignments to support productivity.
• Extend Big O Extra Care Services to all customers.
• Diagnose and repair customer vehicles and perform quality control of shop functions.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles to and from service areas as needed.
• Attend weekly store meetings to review safety issues, store policies and procedures, and product information changes.
• Assist in organizing, documenting, and processing adjustments and core credits.
• Work with store management to meet budgeted service-related quotas.
• Provide counter personnel with appropriate information about completed work for final invoicing.
• Use the company outside purchase program to support maximum profitability.
• Ensure consistent execution of the vehicle inspection program.
• Promptly and efficiently perform alignments, inspections, and other duties that support service, sales, and productivity goals.
• Assist management with the orientation, training, and coaching of new personnel.
• Adhere to company and position-specific policies and procedures and perform other duties as assigned.

Benefits

• Competitive wages.
• Paid time off.
• Paid company holidays.
• Eligible employees may share in company success through profit sharing and/or performance incentives.
• Medical, dental, and vision benefits.
• Employee assistance program.
• Company-paid life insurance.
• Short- and long-term disability benefits.
• 401(k) plan with company match and pre-tax and Roth options.
• Internal advancement and professional development opportunities, including on-the-job training.
• Educational expense assistance for employees pursuing education aligned with their employment within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed