Alignment Technician

Big O Tires•Kansas City, KS

About The Position

A Big O Alignment Technician performs mechanical duties accurately and in a timely manner, following company programs, policies, and procedures. The role performs brake, front-end, alignment, and other mechanical work; diagnoses and repairs vehicles; and supports customer service, shop quality, and store service, sales, and productivity goals. The technician may also assist management with orienting, training, and coaching new personnel. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties.

Requirements

Be at least 18 years old.
Have a minimum of one year of experience as a lube, tire, or service technician.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability to exchange accurate information with customers.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and the ability to detect odors.
Ability to remain standing and/or driving in a stationary position for up to nine hours per shift.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Valid driver’s license.
Availability to work holidays, weekends, and after regular business hours as needed.
Reliable transportation to work.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
Appropriate ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to effectively manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Perform brake, front-end, alignment, and other mechanical maintenance and repair work in accordance with company programs, policies, and procedures.
Maintain the orderly flow of customer service assignments to support productivity.
Extend Big O’s Extra Care Services to all customers.
Diagnose and repair customers’ vehicles and perform quality control of shop functions.
Safely operate customer vehicles with automatic and manual transmissions, moving them to and from service areas as needed.
Attend weekly store meetings to review safety issues, store policies and procedures, and product information changes as required.
Assist in organizing, documenting, and processing adjustments and core credits.
Work with store management to achieve budgeted service-related quotas.
Provide counter personnel with the appropriate information about completed work for final invoicing.
Use the company outside purchase program to support maximum profitability.
Consistently execute the vehicle inspection program.
Promptly perform alignments, inspections, and other duties to support store service, sales, and productivity goals.
Assist management in orienting, training, and coaching new personnel.