Alarm Superintendent

Allied Fire Protection•Pearland, TX

About The Position

The Alarm Service Superintendent oversees alarm service operations, customer relationships, scheduling, documentation, financial processes, and the performance and development of technicians and administrative staff. The role coordinates timely, efficient execution and close-out of service work while supporting budgeted sales volume and profitability. It also represents the company professionally and supports compliance with local permitting requirements, company procedures, and applicable fire alarm codes. The superintendent is expected to lead by example in safety, communication, training, timekeeping, inventory and purchasing oversight, production efficiency, job-cost awareness, quality control, and customer satisfaction. The role participates in weekly team meetings, reviews job status and reports, and supports continuous improvement across the department.

Requirements

High school diploma or equivalent.
At least 5 years of experience in all aspects of fire alarm installation, service, and inspections; 10 or more years is preferred.
Working knowledge of materials, tools, equipment, and procedures used in fire protection system installation, as well as applicable NFPA standards.
Knowledge of NFPA 72 rules and all necessary codes.
Valid state driver's license and good driving record.
Ability to take direction from upper management.
Ability to communicate and interact professionally and positively with other trades, customers, project managers, county officials, general contractors, and others.
Ability to demonstrate positive teamwork and serve as a team leader and mentor.
Ability to maintain a clean and safe work environment and comply with company safety practices and the safety handbook.
Ability to complete projects in a timely manner while maintaining high work quality and customer satisfaction.

Nice To Haves

Some secondary education is desirable.
Ten or more years of experience in fire alarm installation, service, and inspections is preferred.

Responsibilities

Develop and retain customers across business sectors to support long-term relationships, sales volume, and profitability according to budget.
Create and maintain alarm files in databases and physical records.
Prepare and maintain service schedules; schedule new orders and accounts and ensure accurate back-office close-out procedures.
Inform technicians of collection or customer service issues.
Coordinate technicians and administrative staff to ensure timely, efficient execution of committed orders.
Follow up on repair items noted in inspection reports and arrange quotations.
Forecast service manpower requirements and provide weekly activity reports to the Service Operations Manager for manpower evaluation.
Perform or review documents for billing and assist with assigned financial matters.
Represent the company professionally at various functions.
Recruit, develop, train, and empower associates.
Understand permitting requirements and local authority requirements.
Support the company mission, core values, and business plan, and model safety-first behavior.
Start each meeting with a safety topic; ensure timely and accurate incident and accident reporting; and ensure JSAs, Toolbox Talks, audit forms, and other safety documentation are completed properly.
Complete monthly jobsite visits and observations; hold the team accountable for safety initiatives and safe driving of company vehicles.
Communicate professionally and effectively with department members and internal and external customers.
Understand and follow HR and safety processes; provide training input and develop training requirements, with a commitment to training team members at all levels.
Ensure timesheets are accurate, approved, and submitted to Payroll on time, including job numbers and names, overtime, and travel pay.
Ensure required job documentation is available, such as scope sheets, budgets, material lists, and designs or sketches when applicable.
Oversee the inventory system and optimize material purchasing, purchase-order procedures, pick-ticket review, and submittals.
Maximize production efficiency through labor-hour management, scheduling, appropriate staffing, and timely finals while maintaining quality standards.
Support team adherence to company SOPs, including procedures for purchase orders, change orders, accounting, and subcontractors.
Monitor budget-versus-actual job-costing details and participate in departmental meetings to identify improvement opportunities.
Ensure work tickets are submitted promptly and professionally with required documentation and supporting details, such as reports and pictures.
Participate in weekly team meetings; update job status, including materials, equipment rentals, subcontractors, and intercompany jobs; and review reports.
Promote customer satisfaction and discuss customer satisfaction survey feedback with the team to identify improvement opportunities.
Maintain quality control, including reducing return trips and warranty work.
Maintain positive teamwork and interactions within the team, local office, other offices in the department, and Accounting.
Take direction from upper management.
Maintain the company vehicle and tools according to company policy.
Maintain a clean and safe work environment, follow company safety practices and the safety handbook, and complete projects promptly with high-quality work and customer satisfaction.