Alarm Superintendent

Allied Fire Protection•Pearland, TX

53d

About The Position

The Alarm Service Superintendent is responsible for developing and retaining customers, managing alarm files and service schedules, coordinating technicians and administrative staff, and ensuring the timely and efficient execution of all orders. This role involves forecasting service manpower, assisting with billing and financial issues, representing the company professionally, and recruiting, developing, and training staff. The superintendent must also understand permitting requirements, provide activity reports, and perform other assigned duties. A strong emphasis is placed on safety, effective communication, and adherence to HR and safety initiatives. The role also includes managing timesheets, ensuring proper job documentation, overseeing inventory and material purchasing, maximizing production efficiency, supporting company SOPs, and monitoring job costing. Regular team meetings are expected to review job status and reports. Customer satisfaction, quality control, and positive teamwork are key aspects of this position.

Requirements

Minimum education of High School Diploma or Equivalent
Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards
Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required
Ability to take direction from upper management
Maintain vehicle and tools as per company policy
Must have valid state driver's license and good driving record
Knowledgeable with NFPA 72 rules and all necessary codes
Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
Demonstrate positive team work and ability to be a team leader and mentor
Maintain a clean and safe work environment
Comply with all company safety practices and the safety handbook
Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction

Nice To Haves

Some secondary education is desirable
10 or more years of experience preferred

Responsibilities

Develop and retain customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget
Create and maintain alarm files in databases and physical files
Prepare and maintain service schedules
Inform technicians of any collection or customer service issues
Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders
Scheduling of new orders/accounts and accurate back-office close-out procedures
Ensure that all repair items noted on inspection reports are followed-up with a quotation
Forecast service manpower requirements
Perform or review any documents for billing process
Assist in any financial related issues as assigned
Represent the company at various functions in a professional manner
Recruit, develop, train and empower associates to be the best in the business
Understand permitting requirements or local authorities
Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department
Perform all other duties as assigned
Start each meeting with a Safety Topic
Ensure timely and accurate Incident and Accident Reporting
Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely
Complete Monthly Jobsite Visits/Observations
Hold team accountable for all Safety Initiatives
Hold yourself and team accountable for Safe Driving of Company Vehicles
Communicate effectively and professionally within the department and with internal and external customers
Understand and Follow HR and Safety Initiatives and Processes
Input and Development of Training Requirements
Commitment to Training at all levels for all team members
Ensure Timesheet Management – job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time, etc.
Ensure all necessary documentation is provided to properly complete jobs i.e. scope sheet, budget, material list, design/sketch (if applicable), etc.
Ensure proper oversight and management of Inventory system
Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals, etc.
Maximize Production Efficiency – labor hours; scheduling; right manpower for job, timely finals etc. while maintaining quality standards
Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e. reports, pictures, etc.
Participate in Weekly Meetings with Team
Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
Review Reports
Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
Maintain Quality Control i.e. reduce the need for return trips and warranty work
Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.