Alarm Superintendent

Allied Fire Protection•Pearland, TX

About The Position

The Alarm Service Superintendent oversees alarm service operations, including customer relationships, service scheduling, technician and administrative coordination, order close-out, follow-up on inspection repairs, manpower forecasting, billing documentation, and financial support. The role also recruits, trains, and develops associates; understands permitting requirements and local authorities; and provides weekly activity reports to the Service Operations Manager. The superintendent is expected to uphold the company mission, values, business plan, and safety practices; manage training, timesheets, job documentation, inventory, purchasing, production efficiency, job costing, work tickets, and team meetings; and support customer satisfaction, quality control, and effective teamwork. The role requires working knowledge of fire protection installation and service practices, applicable codes, and NFPA standards.

Requirements

High school diploma or equivalent.
At least 5 years of experience in all aspects of fire alarm installation, service, and inspections.
Working knowledge of materials, tools, equipment, and procedures used in fire protection system installation, as well as applicable NFPA standards.
Knowledge of NFPA 72 rules and applicable codes.
Valid state driver's license and a good driving record.
Ability to take direction from upper management.
Ability to communicate professionally and positively with other trades, customers, project managers, county officials, general contractors, and others.
Ability to work as a team member and serve as a team leader and mentor.
Ability to comply with company safety practices and the safety handbook.

Nice To Haves

Some secondary education.
10 or more years of experience in fire alarm installation, service, and inspections.

Responsibilities

Develop and retain customers across business sectors to maintain sales volume and profitability according to budget.
Create and maintain alarm files in databases and physical files.
Prepare and maintain service schedules.
Inform technicians of collection or customer service issues.
Coordinate technicians and administrative staff to execute committed orders efficiently and on time.
Schedule new orders and accounts and ensure accurate back-office close-out procedures.
Ensure repair items identified on inspection reports receive follow-up quotations.
Forecast service manpower requirements.
Perform or review documents for the billing process and assist with assigned financial issues.
Represent the company professionally at functions.
Recruit, develop, train, and empower associates.
Understand permitting requirements and local authorities.
Provide weekly activity reports to the Service Operations Manager for manpower evaluation.
Promote safety, including meeting safety topics, incident reporting, completion of safety documentation, monthly jobsite visits, safety accountability, and safe company-vehicle driving.
Communicate professionally with department members and internal and external customers.
Support HR and safety initiatives and processes.
Develop and input training requirements and support training for team members at all levels.
Ensure accurate, approved timesheets are submitted to Payroll on time, including job details, overtime, and travel pay.
Ensure jobs have the documentation needed for completion, such as scope sheets, budgets, material lists, and designs or sketches when applicable.
Oversee and manage the inventory system.
Optimize material purchasing and follow purchase-order procedures, including pick-ticket review and submittals.
Maximize production efficiency through labor-hour management, scheduling, staffing, and timely finals while maintaining quality standards.
Ensure team adherence to company standard operating procedures, including those for purchase orders, change orders, accounting, and subcontractors.
Monitor budget-versus-actual job costing and participate in departmental improvement discussions.
Ensure work tickets are submitted promptly and professionally with required documentation and supporting details.
Participate in weekly team meetings, update job status, and review reports.
Promote customer satisfaction and discuss survey feedback with the team to identify improvements.
Maintain quality control and reduce return trips and warranty work.
Maintain positive teamwork across the team, local office, other offices, and departments such as Accounting.
Maintain vehicles and tools according to company policy and keep work environments clean and safe.
Complete projects on time while meeting quality and customer-satisfaction standards.
Perform other duties as assigned.