Alarm Installer

Bay Alarm Company•Santa Clara, CA

1d•Onsite

About The Position

An Installer I is an entry point into a technician career with Bay Alarm. The Installer works under the direction of an experienced technician and learns to install a variety of security and fire alarm systems. Training is provided, and prior low-voltage experience is not required. The role includes learning installation techniques, assisting with multiple kinds of alarm and security systems, and independently installing wireless alarm systems. Installers receive on-the-job training and must pass field inspections and program assessments to demonstrate proficiency and progress to the next level. Work is performed at customer sites, including outdoors, attics, crawl spaces, and construction zones, sometimes in varying weather and potentially hazardous conditions. The position involves frequent travel between job sites, physical activity, use of tools and equipment, and interactions with customers. Work hours may vary and can include early mornings, evenings, weekends, holidays, or on-call shifts based on service demand. Bay Alarm describes itself as the nation's largest independently owned security company, with 16 branch locations across California, Arizona, and Washington. The company emphasizes internal advancement, local community service, work-life balance, diversity, and inclusion. It offers a defined career path, paid training, and NICET certifications.

Requirements

No prior experience required.
Basic mechanical aptitude.
Good written and oral communication and customer service skills.
Strong work ethic and attention to detail.
Basic computer and smart device competence.
High school diploma or equivalent required.
Valid driver's license and clean driving record required.
Ability to pass a pre-employment screening process.
Ability to perform frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching, and reaching.
Ability to frequently lift or move up to 50 pounds and occasionally lift up to 100 pounds with assistance.
Manual dexterity to handle tools, wiring, small parts, and installation components.
Ability to work in confined spaces, on ladders, rooftops, and other elevated areas, and to use equipment ladders, boom lifts, and scissor lifts within weight restrictions.
Visual and auditory acuity to diagnose issues and ensure proper installation or repair.
Ability to tolerate repetitive tasks and prolonged physical activity in varied conditions.
Ability to wear personal protective equipment as needed.
Ability to travel between job sites, sometimes with long driving hours.
Professionalism and clear communication when interacting with customers on-site.

Nice To Haves

One to two years of experience working with hand tools or installing wire is preferred.

Responsibilities

Learn methods and techniques for running cable, installing devices, programming, and commissioning systems.
Assist with installation of burglar systems, CCTV, access control, and fire systems.
Complete on-the-job training with a field trainer and pass field inspections to demonstrate proficiency and advance to the next level.
Prepare installation equipment and documentation.
Provide exceptional customer service and create a positive customer experience.
Install wireless alarm systems independently.
Arrive on time each day wearing a professional, clean uniform and appropriate work shoes.
Maintain and clean work equipment and the company-assigned vehicle.
Complete prerequisite and ongoing E-Learning training courses.
Attend Bay University's Foundational Training Program and pass all assessments.
Perform other miscellaneous responsibilities and duties as assigned.
Follow customer-required conditions for work on customer premises, including government or regulatory requirements.
Follow applicable safety protocols and adapt to changing job environments, equipment, and technical requirements.