Alarm Installer

Bay Alarm Company•Santa Clara, CA

5d•Onsite

About The Position

An Installer I is an entry point into a technician career at Bay Alarm. The role installs and assists with security and fire alarm systems under the direction of an experienced technician. Training is provided, and prior low-voltage experience is not required. The installer learns to run cable, install devices, program and commission systems, and gains experience with burglar systems, CCTV, access control, and fire systems. The role includes on-the-job training, field inspections, and independent installation of wireless alarm systems. Work is performed at customer sites, outdoors, in attics, crawl spaces, and construction zones, often in varying weather conditions. Daily travel between job sites is often required. Work hours may vary and can include early mornings, evenings, weekends, holidays, or on-call shifts based on service demand. The position involves frequent physical activity and exposure to a range of environmental and workplace hazards. Bay Alarm describes itself as a family-owned security company with 16 branch locations across California, Arizona, and Washington. The company highlights internal growth opportunities, work-life balance, and a commitment to customer safety and service.

Requirements

No prior experience required.
Basic mechanical aptitude.
Good written and oral communication and customer service skills.
Strong work ethic and attention to detail.
Basic computer and smart-device competence.
High school diploma or equivalent.
Valid driver's license and clean driving record.
Ability to pass a pre-employment screening process.
Ability to work evenings, weekends, and holidays as needed.
Ability to perform frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching, and reaching with hands and arms.
Ability to frequently lift or move up to 50 pounds and occasionally lift up to 100 pounds with assistance.
Manual dexterity to handle tools, wiring, small parts, and installation components.
Ability to work in confined spaces, on ladders, rooftops, and other elevated areas, and to use equipment ladders, boom lifts, and scissor lifts in accordance with weight restrictions.
Visual and auditory acuity to diagnose issues and ensure proper installation or repair.
Ability to tolerate repetitive tasks and prolonged physical activity in varying conditions.
Ability to wear personal protective equipment as required.
Ability to cooperate with and receive approval for customer-required conditions for placement or work on customer premises, including government or regulatory requirements.
Professional conduct, clear communication, and adherence to safety protocols when interacting with customers.
Ability to adapt regularly to changing job environments, equipment, and technical requirements.

Nice To Haves

One to two years of experience working with hand tools or installing wire.

Responsibilities

Learn methods and techniques for running cable, installing devices, programming systems, and commissioning systems.
Assist with installing burglar systems, CCTV, access control, and fire systems.
Participate in on-the-job training with a field trainer and pass field inspections to demonstrate proficiency for advancement.
Prepare installation equipment and documentation.
Provide exceptional customer service and create a positive customer experience.
Install wireless alarm systems independently.
Arrive on time in a professional, clean uniform and appropriate work shoes.
Maintain and clean work equipment and the company-assigned vehicle.
Complete prerequisite and ongoing E-Learning training courses.
Attend Bay University's Foundational Training Program and pass all assessments.
Perform other assigned responsibilities and duties.