Alarm Operator (Evenings)

Paladin Technologies•Ottawa, ON

2d•Onsite

About The Position

Our Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide. This role offers on-the-job training, exposure to real-life events, and a fast-paced environment with flexible shift picking. The available shifts are Evenings: Monday - Sunday; 4pm - 12am EST, with weekend availability being a must.

Requirements

Ability to remain calm and provide direction while responding to an emergency situation.
Ability to pay attention to detail and be able to follow instructions.
Exercise mental flexibility and situational awareness within a team-based environment.
Ability to ‘Think on your feet’ and remain calm under pressure
Strong verbal and written communication skills.
Bilingualism (French & English) spoken & written
Ability to use Microsoft based applications.

Nice To Haves

Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

Responsibilities

Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
Actively listen to caller to summarize key points of information and enter into computer system
Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.