Alarm Operator (Evenings)

Paladin TechnologiesOttawa, ON
Onsite

About The Position

Our Emergency Response Center is actively searching for multiple ‘Alarm Operator' to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide. This role offers on-the-job training, exposure to real-life events, and a fast-paced environment with flexible shift picking. The available shifts are Evenings: Monday - Sunday; 4pm - 12am EST, with weekend availability being a must.

Requirements

  • Ability to remain calm and provide direction while responding to an emergency situation.
  • Ability to pay attention to detail and be able to follow instructions.
  • Exercise mental flexibility and situational awareness within a team-based environment.
  • Ability to ‘Think on your feet’ and remain calm under pressure
  • Strong verbal and written communication skills.
  • Bilingualism (French & English) spoken & written
  • Ability to use Microsoft based applications.

Nice To Haves

  • Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

Responsibilities

  • Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
  • Actively listen to caller to summarize key points of information and enter into computer system
  • Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

Benefits

  • Extensive Health, Medical and Dental Benefits
  • Wellness program
  • RRSP matching contribution
  • Free Parking at Office
  • Ergonomically designed workstations, including standing desks
  • Referral Program (cash reward)
  • Spotlight Club (gift card)

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

1-10 employees

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