Alarm Monitor Operator

Unified Business Technologies Inc•Fort Hood, TX

2h•Onsite

About The Position

This is an office-based position that requires full-time attendance, though it is a part-time role with guaranteed 24 hours per week, often extending closer to 40 hours. The Alarm Monitor Operator is responsible for the constant monitoring of over 600 alarmed zones on the Fort Cavazos military installation. Key duties include immediately taking appropriate action upon any alarm zone status change, which involves informing the Directorate of Emergency Services Police Dispatcher for a police response. The Alarm Monitoring Station (AMS) operator must also keep the Contracting Officer’s Representative and the alarm maintenance technician fully informed of all zone and alarm system events that require maintenance action. Maintaining an accurate and detailed log of all events and other pertinent information for overall AMS operation is crucial. The role also involves developing and implementing training programs to enhance team members' skills and knowledge, ensuring compliance with relevant regulations, policies, and procedures, and responding to escalated alarm situations by providing guidance and support to team members. Additionally, the operator will maintain accurate records of team activities, incidents, and performance metrics, and collaborate with other departments, including the Director of Emergency Services Police Dispatcher and Shift Leader, to resolve issues. Fostering a positive and productive work environment, promoting teamwork and professional development, is also an expectation.

Requirements

High school diploma or equivalent
Proven experience with team supervision
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced, high-pressure environment
Knowledge of Military rules and regulation and customs and courtesies
Ability to understand and follow Standard Operating Procedures (SOP)
Candidate must be able to obtain and maintain suitability requirements for access to classified information

Nice To Haves

Additional education or certifications in security or management preferred

Responsibilities

Provide constant monitoring of the 600 plus alarmed zones on the Fort Cavazos military installation.
Immediately take appropriate action upon any alarm zone status change, to include, informing the Directorate of Emergency Services Police Dispatcher of any alarm zone status change requiring a Police response force response.
Keep the Contracting Officer’s Representative, the alarm maintenance technician, fully informed as to all zone and alarm system events that require maintenance action.
Keep an accurate and detailed log of any event and every event, or other information pertinent to the overall AMS operation.
Develop and implement training programs to enhance team members' skills and knowledge.
Ensure compliance with all relevant regulations, policies, and procedures.
Respond to escalated alarm situations, providing guidance and support to team members.
Maintain accurate records of team activities, incidents, and performance metrics.
Collaborate with other departments (Director of Emergency Services Police Dispatcher and Shift Leader) to address and resolve any issues.
Foster a positive and productive work environment, promoting teamwork and professional development.