PBX Operator - Evenings
About The Position
This role is entrusted with the critical responsibility of managing all incoming telephone communications directed to the hospital's main line, the physician’s answering service, and the internal operator system. In addition to expertly handling calls, this professional graciously welcomes visitors in person, offers comprehensive information, and facilitates reception and paging services to ensure a positive and seamless experience for all guests and staff. The position requires precise coordination of emergency response communications across the facility, encompassing medical, facility and security alerts to safeguard the well-being of patients, personnel, and visitors. Beyond these essential duties, PBX operators diligently monitor hospital alarm panels and skillfully utilize two-way radios, maintaining vigilant oversight and prompt communication throughout the hospital to support its operations and safety protocols. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Regional Medical Center Everett received the Health Grades Distinguished Hospital Award for Clinical Excellence four years in a row.
Requirements
- Previous switchboard experience in a healthcare setting.
- Answering service experience or answering phones at large organizations.
Nice To Haves
- Healthcare experience.
Responsibilities
- Managing all incoming telephone communications directed to the hospital's main line, the physician’s answering service, and the internal operator system.
- Welcoming visitors in person, offering comprehensive information, and facilitating reception and paging services.
- Coordinating emergency response communications across the facility, encompassing medical, facility and security alerts.
- Monitoring hospital alarm panels.
- Utilizing two-way radios for prompt communication throughout the hospital.
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
