Alarm Monitoring Operator I

Securitas Technology Corporation•Charlotte, NC

7d•Onsite

About The Position

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 3rd shift schedule 11 p.m. to 7 a.m. Easter Time and could include holidays and weekends. Alarm Monitoring Operators are responsible for providing excellent support by accurately and efficiently responding to alarm signals to emergency services, fire and police agencies as well as notifying specific customer designated contacts; answering a multi-line telephone system and performing data entry. Our job duty is like those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

Requirements

High School Diploma required
1-3 years’ work experience
Type 35 + words a minute
Must be able to prioritize and multitask
Must be able to follow written and verbal instructions
Ability to perform duties with a high degree of urgency and accuracy
Good interpersonal communication and organizational skills
A positive attitude towards teamwork and continuous improvement
Candidates must complete a pre-hire assessment for typing
Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator

Nice To Haves

some college Preferred

Responsibilities

Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, call the premises, notifies the authorities, and call a list of contacts. Logs all information into the automation system immediately.
Answers the multi-line telephone system
Always ensures confidentiality of customer information