2nd Shift Alarm Dispatcher

Federal Protection Inc • Springfield, MO

1d • Onsite

About The Position

Under general direction of the Response Center Manager and the Operator Manager, this position is responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers. This is a fast-paced position that is challenging but rewarding. As an alarm monitoring agent, you will work on a team to help protect our customers, their families, and their businesses. The company offers an opportunity for advancement & specialization and a multi-tier training program that provides essential employee development and offers additional compensation upon graduation of each tier. A shift differential is provided for 2nd and 3rd shifts.

Requirements

• High School Diploma or GED
• Customer Service skills
• Multi-line phones experience
• Life-safety knowledge
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Excellent customer service skills with co-workers and customers by telephone
• Good documentation and data entry skills
• Accurate typing and 10-key skills
• Detail-oriented and very organized
• Superior telephone, written & verbal communication, and interpersonal skills
• Confidence to work independently, but responsive to team environment
• Ability to multitask and tolerate stress
• Ability to effectively communicate and articulate with technicians and customers professionally
• Ability to problem-solve, be a quick thinker and resourceful
• Strong phone presence, with the ability to speak clearly and project voice
• Physical ability to bend down to get into files
• Physical ability to lift up to 50 lbs

Nice To Haves

• Monitoring/Dispatching experience preferred
• Computer-based dispatching and service call scheduling helpful but not required

Responsibilities

• Monitoring security and life safety alarm systems
• Dispatching law enforcement/first responders
• Coordinating service requests from customers

Benefits

• Shift Differential for 2nd and 3rd shift
• Opportunity for advancement & specialization
• Multi-Tier training program provides essential employee-development and offers additional compensation upon graduation of each tier

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED