Part-Time Alarm Board Operator
About The Position
DuPage Public Safety Communications (DU-COMM) seeks to hire and train a part-time Alarm Board Operator for its 9-1-1 center. This in-person position is 30 hours per week, Monday through Friday, with a regular schedule of 0700 to 1300. The first six weeks of training are scheduled for 1300 to 1900; remote work is not available. The operator monitors and processes incoming burglar and fire alarms, handles calls from business owners, alarm companies, member agencies, and citizens, and completes clerical work related to the alarm system. The employee must achieve and maintain LEADS Certification and perform other duties as assigned or required by operational needs. The position is non-union and FLSA exempt. Starting pay is $23.80 per hour, with a range of $23.80–$30.44 per hour depending on qualifications. Annual increases include a May 1 COLA increase and an anniversary step increase. The position is eligible for IMRF pension participation by maintaining an average of more than 20 hours per week. Applications are accepted until the position is filled.
Requirements
- High school diploma or GED.
- Ability to accurately type at least 35 words per minute.
- Attention to detail and ability to multitask.
- Strong interpersonal communication skills.
- Complete a psychological assessment, polygraph test, police background investigation, fingerprinting, drug testing, and a basic physical that includes vision and hearing testing.
Nice To Haves
- Police, Fire, EMS, or alarm monitoring experience.
- Knowledge of public safety communications systems.
- Experience with multi-line telephone equipment.
- Computer/data entry experience.
Responsibilities
- Monitor and process incoming burglar and fire alarms.
- Handle phone calls from business owners, alarm companies, member agencies, and citizens.
- Complete clerical work related to the alarm system.
- Achieve and maintain LEADS Certification.
- Perform other duties as assigned or required by operational need.
Benefits
- Eligible to participate in IMRF, which includes pension, retirement savings, disability, and life insurance benefits, by maintaining an average of more than 20 hours per week.
- Eligible to purchase supplemental life insurance benefits.
- Free Employee Assistance Program (EAP) with wellness, personal, and family support.
- Accrual of paid time off (PTO) based on hours worked after training is complete.
- Employer-provided uniform tops and allowance.
- Onsite fitness room, full kitchen, employee lounge, quiet room, and nursing mothers room.
- Annual May 1 COLA increase and anniversary step increase.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
