Part-Time Alarm Board Operator (46863)
About The Position
DU-COMM is the largest consolidated 9-1-1 communications center within the State of Illinois, located in Wheaton at a state-of-the-art facility. Formed in 1975 as an intergovernmental agency for emergency communications, DU-COMM operates 24/7, serving 45 Police/Fire/EMS agencies throughout most of DuPage County. The center processes over 1.2 million calls and dispatches over 780,000 incidents annually. DuPage Public Safety Communications (DU-COMM) is seeking to hire and train an Alarm Board Operator for its 9-1-1 center. This is a part-time, non-union position, working 30 hours per week, Monday through Friday, and is eligible for IMRF pension participation. The Alarm Board Operator will monitor and process incoming burglar and fire alarms, handle phone calls from various stakeholders, and perform related clerical work. LEADS Certification must be achieved and maintained. All other duties will be assigned as per operational need.
Requirements
- Ability to accurately type at least 35 wpm
- Attention to detail
- Multi-tasking skills
- Strong interpersonal communication skills
- Must complete a psychological assessment, polygraph test, police background investigation, fingerprinting, drug testing, and basic physical including vision and hearing testing
Nice To Haves
- Police, Fire, EMS, or alarm monitoring experience
- Knowledge of public safety communications systems
- Experience with multi-line telephone equipment
- Computer/data entry experience
Responsibilities
- Monitoring and processing incoming burglar and fire alarms
- Handling phone calls from business owners, alarm companies, member agencies, and citizens
- Completing clerical work related to the alarm system
- Achieving and maintaining LEADS Certification
- Performing other duties as assigned or per operational need
Benefits
- Eligible to participate in IMRF (pension, retirement savings, disability, and life insurance benefits) by maintaining over 20 hours average per week
- Eligible to purchase supplemental life insurance benefits
- Free Employee Assistance Program (EAP) with wellness, personal, and family support
- Accrual of paid time off (PTO) based on hours worked after training is complete
- Employer-provided uniform tops and allowance
- Onsite Fitness Room
- Full kitchen
- Employee lounge
- Quiet room
- Nursing mothers room
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
