AIS Technical Support

Antech Diagnostics•Littleton, CO

8d•Onsite

About The Position

Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems.

Requirements

2 years of veterinary technician experience or equivalent
Fluent in English
A High School Diploma required
High quality interpersonal skills, with experience working with clients and maintaining good client relationships.
Computer-oriented aptitude required.
Identify, analyze and troubleshoot a wide range of complex technical computer and connectivity related problems effectively.
Deliver client support over the phone in a professional manner
Learn and apply new technical knowledge quickly
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Attention to detail, organized with ability to multi-task.
Ability to work independently with minimal supervision and as part of a team.
Demonstrate sensitivity and respect for urgent matters.
Listen and communicate information to a wide variety of clients at all levels of skill.
Proven ability to identify, follow through, follow up, and resolve issues.
Ability to follow directions.

Nice To Haves

RVT/LVT Preferred
Associates in computer related preferred
Typically 2 year’s computer service experience helpful.

Responsibilities

Provide professional and quality client service and data transfer expertise.
Responsible for customer software configuration for new clients.
Identify, troubleshoot and resolve connectivity problems that may cause image transfer interruptions including high level troubleshooting of all brands of DR, CR, CT, MRI, and ultrasound software.
Assist with final testing to ensure the solution is working before the support call is ended.
Complete software configuration for servers, acquisitions, and review work stations.
Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management.
Prioritize and complete work on schedule to meet client expectations. Answers questions and assists others on team and in other areas as needed.
May manage escalated issues with other internal/external groups to ensure resolution.
Works with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions.
Assist AIS clients in improving image quality.
May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.