AIS Coordinator

Amerita•Colorado Springs, CO

2d•$21 - $23•Onsite

About The Position

An Ambulatory Infusion Suite (AIS) Coordinator oversees daily administrative operations, ensuring safe, high-quality patient care in a specialized outpatient setting. Key responsibilities include patient customer service, vendor coordination, administrative inventory and ordering, and patient billing services. The AIS Coordinator partners with clinical leadership and staff to ensure the site maintains high standards to ensure optimal patient experience.

Requirements

Experience in home infusion, specialty pharmacy, or ambulatory infusion center operations strongly preferred
Excellent interpersonal and communication skills
Customer Service experience
Experience with patients with mobility issues
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong organizational skills and attention to detail.

Responsibilities

Monitors daily clinic flow and coordinate with nursing staff regarding patient schedules and chair/room utilization
Supports appointment scheduling workflows and manage patient reminder communications, as applicable
Managing cancellations and assist with onboarding paperwork and administrative intake processes
Maintains AIS supply inventory, including snacks, beverages, and non-clinical supplies
Coordinates nursing supply ordering with pharmacy to maintain appropriate par levels
Manage fax queue and ensure timely routing of documents (e.g. POTs, orders, external communications)
Serve as the first point of contact for patients and visitors
Greet patients, ensure timely room placement, and notify nursing staff of patient arrival
Maintain Cleanliness and organization of reception and infusion suite areas
Ensuring patient comfort (e.g. beverages, snacks, general environment)
Coorinate lab specimen pickups and maintain lab supply inventory
Order and maintain necessary lab materials and supplies
Coordinate and schedule appropriate vendor drop-off and pick-up (sharps, shredding, drinks/snacks, hazardous waste)
Support patient billing activity in Alayacare
Support the launch, implementation, and evaluation of clinical programs designed to improve patient outcomes and operational efficiency.
Monitor program effectiveness and recommend enhancements based on performance data and clinical outcomes.
Establish performance metrics and accountability structures for clinical processes across branches.
Track and coordinate routine maintenance and servicing of AIS equipment, including infusion pumps, AEDs, patient scales and vital sign equipment
Ensure equipment is up to date on required servicing, calibration, and supply checks
Maintain documentation related to equipment maintenance and compliance