Airside Experience Specialist - MAF

Signature Aviation•Midland, TX

4d•Onsite

About The Position

The Airside Experience Specialist is the face of a private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, including operating ground service equipment and performing aircraft ground services. The specialist works in an outdoor environment around active aircraft and varying weather conditions, with a schedule that includes nights, weekends, and holidays.

Requirements

High school diploma or General Education Degree (GED).
Must be at least 18 years old.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to receive and maintain an airport security badge, and be insurable under applicable company insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Must pass a color vision test for aviation fuel inspection.
Must possess a valid state driver's license; a commercial driver's license (CDL) is required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from supervisors or management.
Excellent guest-service skills, with an energetic, outgoing, guest-focused personality; ability to anticipate guest needs and prioritize requests and responsibilities while multitasking in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time.
Ability to physically enter, exit, and operate motor vehicles and ground support equipment, and to perform tasks such as fueling and de-icing safely and efficiently from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with only occasional or no variables.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and promptly complete Signature's training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work with the team to conduct airside operations safely and efficiently, following established policies and standard operating procedures and communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Provide aircraft services including fueling, de-icing, lavatory, ground power, and potable water services, as well as parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo between aircraft and the PAT, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles safely and courteously to transport guests, luggage, and cargo.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns to the appropriate manager and cooperate in addressing them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.