Airside Experience Leader - MAF

Signature Aviation•Midland, TX

2d•Onsite

About The Position

The Airside Experience Leader guides and supports the Airside Experience team to ensure that services for aircraft, crew, cargo, and guests are delivered safely, accurately, and with exceptional care. The role combines hands-on airside work with team leadership, including shift supervision, training, performance oversight, guest support, and escalation of concerns. The leader helps maintain operational excellence and guest satisfaction while ensuring compliance with company policies, procedures, and safety and security requirements. The position supports a range of airside services, including cargo operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing. Work takes place near active aircraft and equipment, including outdoors, and requires a flexible schedule that includes evenings, weekends, and holidays.

Requirements

High school diploma or General Education Degree (GED).
One to two years of experience and/or training in aviation or cargo operations, or an equivalent combination of education and experience.
Training and sign-off for specialty responsibilities, such as aircraft oil and oxygen service, and other certifications required by base-specific operations, such as towing or de-icing.
Be at least 18 years of age.
Pass company criminal and motor vehicle background checks and drug tests; meet airport background-check requirements to obtain and maintain an airport security badge; and be insurable under applicable company insurance policies.
Be legally authorized to work in the jurisdiction of employment.
Have excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Pass a color vision test for aviation fuel inspection.
Hold a valid state driver’s license; a commercial driver’s license may be required at some locations based on local regulations and business needs.
Exercise good judgment and follow directions from supervisors and management.
Demonstrate excellent guest-service skills, an energetic and outgoing guest-focused personality, the ability to anticipate guest needs, and the ability to prioritize and multitask in a fast-paced environment while maintaining professionalism and confidentiality.
Be able to assign tasks, provide performance feedback, and motivate others.
Read and comprehend safety rules, operating instructions, and procedure manuals; communicate clearly in English in person, by telephone, radio, and in writing; and write routine reports and correspondence.
Perform basic arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Use telephone, fax, two-way radio, email, and text messaging to contact guests, crew, team members, and emergency personnel; speak effectively to groups and respond to inquiries.
Physically enter and exit and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, freight-handling equipment, and cars; perform tasks such as fueling and de-icing safely and efficiently from elevated heights.
Analyze and evaluate information and make informed decisions in a fast-paced environment.
Work effectively with others and demonstrate strong interpersonal and collaboration skills.
Handle multiple tasks simultaneously while maintaining attention to detail.
Use a computer and email, complete computer-based training modules, and learn company software.
Successfully and promptly complete Signature’s training programs.

Responsibilities

Monitor Airside Experience Specialists’ and/or Associates’ performance for technical accuracy, professional demeanor, and compliance with company policies and procedures; correct performance when needed and alert management to ongoing concerns.
Coordinate and assign duties and provide shift supervision to qualified Airside Experience Specialists and/or Associates.
Provide on-the-job training and assistance to team members.
Serve as a resource for guest service matters and as an escalation point for guest inquiries.
Work with the team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and freight handling equipment.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, and other transportation modes.
Provide professional, friendly, and helpful guest service.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company assets, or the company’s reputation; report concerns to the appropriate manager and cooperate in resolving them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce company and airport physical, cyber, and data security protocols.
Maintain accurate records of time worked and activities and services performed.