Airport Systems Support Technician
About The Position
You will be part of a team responsible for day-to-day IT support and maintenance activities at Saskatoon International Airport including incident resolution, hardware/system upgrades, software troubleshooting, software updates, project work, and preventative maintenance on all in scope airport owned equipment. This is a full-time, salaried position with company benefits. The Airport Systems Support Technician will work 10-hour days, 4 days a week (totalling 40 hours) by way of rotational shifts which cover the airport operation 24/7/365. The successful candidate will be flexible to work weekdays and weekends as per the shift schedule. There is also after hours on-call support where incidents raised can either be resolved remotely or if needed, attended to in person at the airport.
Requirements
- Demonstrated focus on customer service.
- Recognized technical experience with A+, Net+, Microsoft certification or equivalent.
- Knowledge of relevant applications such as MS Office Suite, OS, and Active Directory.
- Familiar with basic concepts of LAN/WAN equipment.
- Experience of all the above within a site-based customer service environment.
- High School Diploma, Post Secondary Education, and/or minimum three (2) years of relevant experience
- Competent in hands on computer hardware repair and maintenance.
- English as the main spoken language with basic conversational French
- Friendly and personable with good interpersonal and communication skills.
- Ability to prioritize and execute tasks on time.
- Self-motivated and self-directed.
- Able to lift up to 50 lbs. if required.
- Keen attention to details.
- Strong customer service orientation.
- Valid driver’s license.
- Reside within a 20 minute radius of Saskatoon airport
Nice To Haves
- Experience supporting end user workstations, printers, scanners, and VOIP systems is an advantage.
- CompTIA A+, Network+ Preferred
- Microsoft Windows certifications advantageous.
Responsibilities
- Incident resolution
- Hardware/system upgrades
- Software troubleshooting
- Software updates
- Project work
- Preventative maintenance on all in scope airport owned equipment
- After hours on-call support where incidents raised can either be resolved remotely or if needed, attended to in person at the airport.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
