Airport Station Trainer
About The Position
Airport Station Trainers ensure the maximum effectiveness of the customer service function by developing and implementing training programs. They are involved in the plan design and existing plan enhancements, researching new training techniques and suggesting enhancements to existing training programs. This role requires familiarity with a variety of the field's concepts, practices, and procedures. The trainer monitors and reports on the training effectiveness of employees during the orientation period and throughout their employment. This position performs a variety of complicated tasks, relying on extensive experience and judgment to plan and accomplish goals, with a wide degree of creativity and latitude expected.
Requirements
- Must be detail and results-oriented
- Must always be safety-minded while working
- Effectively communicates instructions, policies, and procedures others can follow
- Provide positive and constructive feedback
- Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies and procedures
Nice To Haves
- Able to work and focus in a fast-paced environment
Responsibilities
- Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training and recurrent training for all employees.
- Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
- Monitors the effectiveness of all training.
- Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained.
- Creates reports to present observations and findings to managers.
- Trains new hires during orientation period on policy and industry-related duties.
- Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
- Provides specific training for managers requesting updates for employees under their supervision.
- Maintains accurate training records and files for all current employees.
- Follow all safety rules.
- Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
- May be requested to perform other duties as assigned based on Manager's needs or airline activity.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
