Station Manager - Ohare International Airport

CORPORATE FLIGHT MANAGEMENT INC • Chicago, IL

5d • Onsite

About The Position

The Station Manager is responsible for leading and coordinating all aspects of airport operations at the assigned station. This position oversees ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service. The Station Manager provides direct supervision, training, and support to Cross-Utilized Airport Agents, while also maintaining compliance with all Company policies and regulatory requirements. This role requires strong leadership, communication, and problem-solving skills to manage day-to-day operations, respond to irregular situations, and uphold Contour Airlines’ commitment to safety, professionalism, and exceptional customer service.

Requirements

• Be at least 23 years of age.
• High school diploma or GED equivalent preferred
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver’s license and good driving record.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Nice To Haves

• Prior aviation experience or aviation related education a plus.

Responsibilities

• Interact with our service provider, ground handling staff, and management.
• Serve as a knowledgeable resource for ticket counter, gate, baggage, and ramp-handling support person.
• Oversees vendor performance.
• Ensure Contour’s reporting and compliance standards are met.
• Represent Contour at all airports, government, and company meetings.
• Ensure service expectations through training and mentoring of vendor leadership teams.
• Maintain thorough knowledge of policies and processes pertaining to law enforcement officers, hazardous materials, and other regulatory requirements.
• Interface with and communicate with passengers, agents, flight crews and vendors as needed.
• Responsible for always maintaining the safety and security of the ramp.
• Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Comply with all safety procedures, airline policies, and Company standard operating procedures.
• Assist in ramp set up and storage of equipment and baggage, ensure and maintain the integrity of a safe operation.
• Promptly communicate any event or challenges involving the local operation with management and/or the Systems Operations Control Center.
• Respond to and take proactive measures to minimize and assist irregular operations and customer inconvenience.
• Completing required reports and audits to satisfy Company and regulatory requirements.
• Investigating and analyzing problems [e.g., damage to ground service equipment or aircraft, Letters of investigation (LOIs)].
• With respect to a finding, formulate a response and possible corrective action.
• Other duties as assigned by management.

Benefits

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours.
• Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies.
• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
• Eligible for various types of leave, including: Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave. Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED