Airport Lounge Attendant

Hyde Park Hospitality • Cleveland, OH

3d • Onsite

About The Position

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club, located within the Cleveland Hopkins International Airport. HPH specializes in food service and customer care. The Club offers a fast-paced, fun work environment with growing style and amenities. This full-time Airport Lounge Attendant position requires flexible availability for weekdays, weekends, and opening shifts, as shifts are subject to change based on business needs. The role involves performing a full range of food preparation, cleaning, and customer service duties for the Lounge.

Requirements

• Ability to successfully pass airport authority security background check
• Related background in customer service or restaurant/bar service
• Must be at least 18 or 21 years of age as applicable by law
• Must be able to handle multiple tasks
• Possess verbal communication skills necessary to communicate with customers, passengers, and co-workers
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off
• Ability to read, write, speak and understand the English language
• Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views
• Pass and maintain all necessary licenses and certifications including, but not limited to, local health department food handler certification
• Must be able to stand during entire scheduled shift
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours
• Ability to read and interpret basic documents, and comply with all company policies and procedures
• Ability to effectively present information in one-on-one and group settings to passengers, customers and other team members of the Company
• Ability to add, subtract, multiply and divide using whole numbers
• Ability to make change when making a cash transaction on Point-of-Sale machine
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
• Must be able to lift 40 pounds, 40 inches high without the aid of another person
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
• Ability to follow all lawful safety, health and liquor rules and regulations
• Personal appearance and grooming that will present a favorable corporate and customer image
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Report to work on a regular and timely basis

Nice To Haves

• High school diploma or GED is preferred

Responsibilities

• Maintains a neat work environment, kitchen and passenger seating area including picking up trash, washing dirty dishes, restocking and arranging buffet and food offerings, magazines and newspapers in an orderly fashion
• Restocks food and beverage offerings including; chaffing dishes, crock pots, trays, snacks, coffee, cups, glasses, ice, etc. in all service areas
• Completes any paperwork related to daily inventory / orders
• Meets customer and passenger needs through courteous customer service skills via clubroom/bar environment
• Maintains current city and state approved badged and permits, as applicable
• Adheres to all local and state health department and other state agency regulations
• Ability to function in the duties of a Customer Service Assistant if necessary

Benefits

• $200 SIGNING BONUS!
• We cover airport badging fees and and airport parking!
• Monthly Commute Stipend ($100 Full-Time/$50 Part-Time)
• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees