Airport Lounge Attendant (Full-Time)

Hyde Park Hospitality • Charlotte, NC

4d • Onsite

About The Position

The Club is a fast-paced, fun work environment located within the Charlotte Douglas International Airport, alongside various shops and restaurants. It is growing in style and amenities. The Club is looking for Full-Time Airport Lounge Attendants with flexible availability to work weekdays, weekends, and opening and closing scheduled shifts. Shifts are subject to change based on business needs, and weekend availability is required. Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club, bringing experience and expertise to every level of food service and customer care.

Requirements

• Ability to successfully pass airport authority security background check.
• Related background in customer service or restaurant/bar service.
• Must be at least 18 or 21 years of age as applicable by law.
• Must be able to handle multiple tasks and possess verbal communication skills necessary to communicate with customers, passengers, and co-workers.
• Able to work rotating shifts including weekends (i.e., Friday, Saturday, and Sunday), holidays, and days off.
• Ability to read, write, speak, and understand the English language.
• Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views.
• Pass and maintain all necessary licenses and certifications, including, but not limited to, local health department food handler certification.
• Must be able to stand during entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours.
• Ability to read and interpret basic documents and comply with all company policies and procedures.
• Ability to effectively present information in one-on-one and group settings to passengers, customers, and other team members of the Company.
• Ability to add, subtract, multiply, and divide using whole numbers.
• Ability to make change when making a cash transaction on a Point-of-Sale machine.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Must be able to lift 40 pounds, 40 inches high without the aid of another person.
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart.
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others, and avoid damage to the environment, facilities, and equipment.
• Ability to follow all lawful safety, health, and liquor rules and regulations.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Must be able to pass and obtain security background check and clearance to work in an airport environment.
• Report to work on a regular and timely basis.

Nice To Haves

• High school diploma or GED is preferred.

Responsibilities

• Performs a full range of food preparation, cleaning, and customer service for the Lounge.
• Maintains a neat work environment, kitchen, and passenger seating area, including picking up trash, washing dirty dishes, restocking and arranging buffet and food offerings, magazines, and newspapers in an orderly fashion.
• Restocks food and beverage offerings, including chafing dishes, crock pots, trays, snacks, coffee, cups, glasses, and ice in all service areas.
• Completes paperwork related to daily inventory/orders.
• Meets customer and passenger needs through courteous customer service skills in a clubroom/bar environment.
• Maintains current city and state-approved badging and permits, as applicable.
• Adheres to all local and state health department and other state agency regulations.
• Functions as a Customer Service Assistant if necessary.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
• Airport badging fees covered
• Airport parking covered
• $200 signing bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED