SFO General Operations Manager

Hallmark Aviation Services•Los Angeles, CA

18d•Onsite

About The Position

Leads, directs and coordinates all activities involved with Hallmark’s operational and administrative functions in SFO Airport. This role ensures compliance with established company policies, procedures, and standards, effective leadership, and strong customer relations. The position also focuses on operational efficiency, safety, and fostering a positive corporate culture.

Requirements

Excellent leadership skills
Minimum 10 years of passenger handling experience or airline experience in airport operations with 3 years in a management position.
Proficiency in MS Office, Excel, PowerPoint
Ability to cope well with pressure and to manage multiple tasks with minimum direction.
Organized, creative and resourceful; with entrepreneurial mentality
Comfortable with various cultures and their associated business practices.
Must be fluent in English in written and oral form
Excellent critical thinking and analytical skills with basic statistical and math knowledge
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items.
Occasional lifting of 23 kg; 32 kg with assistance.
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire

Nice To Haves

Other languages may be required
Other languages may be required

Responsibilities

Leads, directs and coordinates all activities involved with Hallmark’s operational and administrative functions in SFO Airport.
Coordinates with all departments at Hallmark head office to ensure that internal and external customer needs are satisfied.
Ensures that each business unit operates within budget and within the contracted labor hours and that all hours and re-chargeable hours are billed properly.
Ensures costs are strictly controlled and adhered to.
Reviews operational records to projected budget to determine future profitability.
Ensures agreed contract between client and Hallmark Aviation Services is executed efficiently and profitably for both the client and Hallmark Aviation Services.
Analyzes marketing potential of existing account and recommends additional services.
Ensures compliance with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices.
Provides effective and visible leadership, guiding and assisting all Business Unit Managers.
Identifies and develops future leaders for supervisor and management positions.
Interfaces with airport authorities.
Ensures efficient staffing levels at all account locations.
Identifies and resolves service inhibitors including on time performance, staffing assignments and recruiting schedules.
Audits Quality Assurance Quarterly; follows up with action plan and presents progress report to customer station manager.
Ensures that all accounts achieve the Key Performance targets.
Reviews all aspects of safety to include new procedures and training as required.
Ensures the notification process and necessary follow up for maintaining compliance with any FAA/TSA mandated safety and security policies.
Establishes and maintains a strong relationship with HAS customers operational management.
Meets with Business Managers and Station Managers regularly to review operational and administrative objectives.
Is responsible for the overall staff morale.
Ensures continuous communication with HAS customer airline managers and own staff.
Conducts Town Hall meetings on a quarterly basis for each business unit.
Encourages the celebration of “small wins” and activities, which foster camaraderie.
Builds and encourages strong leadership within management team.