Airport Front Desk Administrative Support

City of Newport • Newport, OR

3d • Onsite

About The Position

Step into a role that keeps the Newport Municipal Airport running smoothly and welcoming for every visitor! As part of the Newport Airport team, you will be the first point of contact for pilots, crews, and passengers, creating a positive experience from the moment they arrive. This position blends hospitality, coordination, and communication as you assist with pilot requests, arrange ground transportation and catering, manage multi-line phones, and process payments with accuracy and professionalism. You will support daily operations, uphold compliance with Federal, State, and local regulations, and contribute to a strong team environment that enhances the experience of all Airport users. This primary schedule will be Tuesday–Thursday for an eight-hour shift and Saturday for half days. However, because airport activity shifts throughout the year, seasonal tourism creates varying levels of demand, offering opportunities for flexibility in scheduling during less busy periods. Applications received by July 14, 2026, will receive initial review, but the position will remain open until filled.

Requirements

• High School equivalency and 2 years of related experience and training.
• General working knowledge of standard office procedures and methods.
• Experience with Microsoft Windows, MS Word, MS Outlook, and MS Excel.
• Thorough knowledge of spelling, punctuation, grammar, math, and business English.
• Knowledge of word processing and spreadsheet software programs and customer service.
• Excellent customer service skills and ability to communicate effectively with co-workers and the general public, answer telephones, and clearly communicate information.
• Demonstrate the skills of good judgment and patience.
• Typing at a speed that would enable a transaction or project to be completed in a timely manner.
• Skill in the use of personal computers, various related software programs, and standard office equipment.
• Ability to complete fee transactions quickly and accurately, and prepare daily cash report using math principles.
• Strong math, time management, analytical, organization, and prioritization skills.
• Customer service orientation and skills.
• Excellent judgement and professionalism.
• Ability to establish and maintain an effective working relationship with City management, employees, other entities, and the general public.
• Ability to communicate effectively both orally and in writing with individuals and groups.
• Ability to write class descriptions, public service announcements, and business letters.
• Ability to honor the confidentiality required of this position.
• Read, understand, and review documents for accuracy and relevant information.
• Use applicable office terminology, forms, documents, and procedures in the course of the work.
• Use sound judgment in following and applying appropriate laws, regulations, policies, and procedures.
• Proofread and edit draft reports or correspondence for errors in grammar or structure.
• Coordinate activities and meet critical deadlines.
• Deal successfully with the public, in person and over the telephone.
• Understand and follow instructions.
• Ability to follow oral and written instructions and ask questions when needed.
• Physical ability to perform the essential job functions.

Nice To Haves

• NATA Safety First Aviation Customer Service Certification at the time of hire.

Responsibilities

• Provide timely, high-quality customer service by answering inquiries, directing calls, greeting guests, and sharing accurate information based on city and airport policy.
• Support aircraft arrivals and departures by assisting with ramp operations, passenger loading and unloading, and hospitality needs for crews and travelers.
• Take fuel orders, assist with Self-Serve FMU, coordinate aircraft parking, and communicate with line service technicians by radio.
• Manage multi-line phones, dispatch requests, and process customer payments with accuracy and professionalism.
• Maintain a clean, safe, and well-organized lobby while assisting with crew car and rental car coordination.
• Support recordkeeping, inventory, and ordering by maintaining service and maintenance logs, tracking parts and equipment, and preparing documentation.
• Discretion and professionalism are essential in this role, team members are expected to maintain a high level of confidentiality at all times - so providing respectful, unobtrusive services is a key part of the job.

Benefits

• The City of Newport is an EEO employer and veteran's preference provider.
• All offers of employment are subject to successful completion of a complete background check, reference checking, and in the case of safety sensitive positions, drug and alcohol testing.
• The City of Newport follows Oregon law regarding Veterans’ Preference in Public Employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED