Airport Custodial Services Supervisor - Facilities - SFO (9230) - 165352

City and County of San Francisco•San Francisco, CA

4d•Onsite

About The Position

Under general direction, the 9230 Airport Custodial Services Supervisor is responsible for all custodial services, furniture and equipment in airport buildings/structures and areas adjacent to the San Francisco International Airport. This role involves requisitioning cleaning materials and supplies, and exercising general supervision and direction through subordinates over large groups of custodial employees. The position requires investigating and addressing complaints regarding janitorial service, analyzing methods to improve custodial services and employee utilization, and instructing supervisory personnel in changes to cleaning procedures. The supervisor will develop safety and training programs, manage inspection programs for cleaning equipment, review industrial accident reports, and collaborate with the window cleaning unit. This role also involves submitting and following up on requests for maintenance or repairs related to plumbing, roofs, ceilings, windows, walls, doors, glassware, stairs, floors, signs, and painting. Record-keeping for cleaning projects, maintenance, repairs, and janitorial equipment is essential, as is coordinating with the Custodial Services’ Administration Office for funding and completion of repairs. The supervisor will make recommendations and requests for cleaning materials, supplies, and equipment, test new materials, and maintain inventory control. Furniture inspection, reporting damage, maintaining inventory, and arranging for repairs are also key duties. The role includes maintaining key and key records for buildings and terminals, issuing keys, and arranging for lock repairs. Supervision of coin collection from nursery, dressing rooms, and pay toilets, and reporting pay locks out of service are required. Recommendations and implementation of solutions regarding specifications for new or modified facilities affecting Custodial operations and guest services are expected. The development and implementation of sustainability initiatives and programs are also part of the responsibilities. Collaboration with SFO management and other internal and external partners, such as federal agencies, airlines, concessions, and contractors, is necessary to coordinate responses for custodial issues with varying priority levels.

Requirements

Completion of high school or equivalent (G.E.D. or High School Proficiency Examination).
Four (4) years of verifiable experience supervising and directing a custodial workforce, which includes first-line custodial supervisors, engaged in cleaning operations and functions for multiple buildings and locations and/or for multiple concurrent cleaning projects and assignments covering an entire work shift.
Possession of a valid California driver's license.

Nice To Haves

Experience using Maximo to manage work orders.
Experience in Airport operations including the ability to forecast downstream impacts from custodial issues.
Experience working on multiple, complex, and concurrent initiatives.
Experience identifying operational impacts caused by disruptions and share findings with stakeholders.
Experience in strategic planning and problem-solving operational issues or problems within a unit/division.
Ability to network with key contacts outside own area of expertise.
Ability to communicate effectively across all communication platforms both orally and in writing, including developing and giving presentations.

Responsibilities

Investigates and addresses complaints regarding janitorial service.
Analyzes methods by which work is performed, with a view to improve custodial services and utilization of employee time.
Instructs supervisory personnel in changes in cleaning procedures and methods.
Develops safety and training programs.
Manages inspection programs for cleaning equipment to ensure safe operation.
Reviews and signs all industrial accident reports.
Works with window cleaning unit to evaluate and implement goals, procedures, and responsibilities of window cleaning operations.
Submits and follows up on requests by serving as Custodial Services’ point of contact for any necessary maintenance or preventative repairs revealed or discovered in the course of work activities to plumbing, roofs, ceilings, windows, walls, doors, glassware, stairs, floors, signs, and any needed painting in rooms, stairways and halls.
Maintains records of cleaning projects, maintenance work, repairs and service needs on all mechanized janitorial equipment.
Coordinates with the Custodial Services’ Administration Office to ensure funding for and completion of repairs.
Makes recommendations and requests for cleaning materials, supplies and equipment.
Tests new materials and equipment to implement new solutions for Custodial operations.
Signs material received forms for all contractual services performed for custodial department.
Maintains inventory control records of custodial supplies.
Inspects furniture; reports damaged and missing furniture; maintains a furniture inventory; arranges for repair of furniture.
Maintains through subordinate employees all keys and key records for buildings and Airport Terminals.
Issues keys to new employees, arranges for changes of key cylinders and lock repairs.
Maintains a record of keys issued for all employees’ lockers.
Supervises collection of coins from nursery, dressing rooms and pay toilets.
Reports all pay locks out of order.
Makes recommendations and implements solutions regarding specifications for new facilities or for changes to present facilities as they affect Custodial operations and guest services.
Develops and implements sustainability initiatives and programs.
Collaborates with SFO management and other internal and external partners such as federal agencies, airlines, concessions, landside, terminal, and parking garage contractors to coordinate the appropriate responses for concurrent custodial issues with different priority levels.