Supervisor, Custodial Services

MIT•Cambridge, MA

1d•Onsite

About The Position

Provide supervision, resources, and direction to teams striving to achieve exceptionally high levels of environmental services, cleaning quality, and customer satisfaction. Will provide daily supervision and motivation to the teams and assist them with identifying and implementing continual improvement practices; develop problem solving techniques and long-range plans; ensure quality and service standards are consistently met; train, motivate, and discipline employees; conduct regular and frequent quality assurance inspections; assist with budget development, maintenance, and reporting with regard to labor and custodial supply inventories; assist with the administrative setup and coordination of special projects; coordinate, respond to, and evaluate emergencies, e.g., fire, flood, chemical spills, elevator shut downs, etc.; maintain data and analyze and produce reports on team progress, inventory, and customer feedback; routinely assess and adjust recycling program within area of responsibility; and carry out the directives of Custodial Services and the department.

Requirements

High school diploma or its equivalent
Two years of related experience
Experience in a team-oriented environment
Excellent interpersonal and written and oral communication skills
Ability to work with a diverse population
Ability to exercise discretion
Ability to make sound decisions independently
Ability to work with minimal direction
Knowledge of custodial procedures, products, and applications
Knowledge of common recycling practices
Experience with Microsoft Office, Windows, internet browsers, and e-mail programs

Nice To Haves

Bachelor’s degree
Supervisory experience
Knowledge of labor relations
Experience with Kronos timekeeping system

Responsibilities

Provide daily supervision and motivation to teams.
Assist teams with identifying and implementing continual improvement practices.
Develop problem-solving techniques and long-range plans.
Ensure quality and service standards are consistently met.
Train, motivate, and discipline employees.
Conduct regular and frequent quality assurance inspections.
Assist with budget development, maintenance, and reporting regarding labor and custodial supply inventories.
Assist with the administrative setup and coordination of special projects.
Coordinate, respond to, and evaluate emergencies (e.g., fire, flood, chemical spills, elevator shut downs).
Maintain data and analyze/produce reports on team progress, inventory, and customer feedback.
Routinely assess and adjust the recycling program within the area of responsibility.
Carry out the directives of Custodial Services and the department.