Airline Ramp Manager, RDU
About The Position
The Ramp Manager is responsible for directing supervisory personnel within the Ramp Services functional area. This role involves overseeing staffing requirements, monitoring discipline, ensuring customer satisfaction through daily feedback, and acting as a liaison between first-level supervisors and upper management. The Ramp Manager proactively monitors employee work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. This position is also responsible for maintaining and controlling all required aspects of the operation in accordance with the corporate security program and TSA legislation, ensuring company audit requirements are met for continuity and compliance. The Ramp Manager must also understand and implement the site-specific security plan, ensure all staff are issued and display company IDs, and administer practices fairly and equitably, treating all individuals with respect.
Requirements
- 2-5 years of airline ramp management/supervisor experience.
- Ability to read, analyze, and interpret employee handbooks, business periodicals, professional journals, technical procedures, governmental regulations, and airline policy and procedures manuals.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to lift 70 lbs.
- Ability to operate equipment and hold necessary licensing (if applicable).
- Ability to perform specific responsibilities related to your shift.
- Reports to work on a regular and timely basis.
- Two to five years of previous management/specialist supervisory experience in ramp service duties.
- Independent judgment and decision-making skills required.
- Excellent interpersonal skills, written and oral communication skills.
- Familiarity with personal computer software helpful.
- Airline ramp services experience.
- College degree or equivalent experience.
- Ability to read, write, fluently speak, and understand the English language.
- Thorough working knowledge of the types of aircraft used at the station.
- Thorough working knowledge of current FAA/TSA security directives & the procedures affecting Ramp Services.
- Must possess a valid Driver’s License.
- Must have a strong working knowledge of the Microsoft suite and proficient with computers.
- Must successfully pass a background investigation with a fingerprint-based criminal records check.
- Must pass periodic random drug testing as required for safety-sensitive employees.
Nice To Haves
- Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies.
- Must obtain a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.
Responsibilities
- Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft, including security screening, baggage transfers, aircraft deicing, cleaning, lavatory services, and power unit hookups.
- Directs and trains assigned Ground Operations Agents, including new employee training and ongoing in-service training, maintaining required training records.
- Implements departmental policy for Ramp/Ground Service operations, advises Lead Agents on policy issues, and develops more efficient operational methods.
- Coordinates Ground Operation/Ramp Service activities with air carrier personnel, station managers, and TSA representatives.
- Participates in the operation and training of various ground equipment and ensures equipment is maintained in good working order.
- Ensures compliance with FAA and TSA security regulations, airline corporate rules, and implements necessary operational changes.
- Maintains emergency checklists and supplies.
- Prepares and submits verbal and written reports related to ground service activities and Ground Operation Agents.
- Handles business-related responsibilities involving billing, payment data correction, payment collection, cash handling, and ordering supplies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
