Airline Ramp Duty Manager, RDU

TREGO DUGAN AVIATION OF GRAND ISLAND INC • Morrisville, NC

2d • $65,000 - $75,000 • Onsite

About The Position

The Ramp Duty Manager is responsible for directing personnel within assigned functional areas, specifically Ramp Services. This role involves overseeing and advising on staffing, monitoring discipline, ensuring customer satisfaction through daily feedback, and acting as a liaison between first-level leadership and upper management. The position proactively monitors employee work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. The Ramp Duty Manager must maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation, ensuring required company audit requirements are met for continuity and compliance. This includes understanding and implementing the site-specific security plan, ensuring all staff are issued relevant company IDs, and administering practices fairly and equitably, treating all employees, customers, vendors, and third parties with respect.

Requirements

• Ability to read, analyze, and interpret Trego-Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to lift 70 lbs.
• Ability to operate equipment and hold necessary licensing (if applicable).
• Ability to perform specific responsibilities related to your shift.
• Reports to work on a regular and timely basis.
• Two to five years previous management/specialist supervisory experience in ramp service duties.
• Independent judgment and decision making skills required.
• Excellent interpersonal skills, written and oral communication skills.
• Familiarity with personal computer software helpful.
• Airline ramp services experience.
• College degree or equivalent experience.
• Ability to read, write, fluently speak and understand the English language.
• Requires 2-5 years of experience in the aviation industry.
• At least 6 months of the experience must be equivalent to an Airline Service Agent to include Ramp Services support.
• Thorough working knowledge of the types of aircraft used at the station.
• Thorough working knowledge of current FAA/TSA security directives & the procedures affecting Ramp Services.
• Must possess a valid Driver’s License.
• Must have a strong working knowledge of the Microsoft suite and proficient with computer.
• Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration.
• Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees.

Nice To Haves

• Familiarity with personal computer software helpful.

Responsibilities

• Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft, including security screening, baggage transfers, aircraft deicing, cleaning, lavatory services, security searches, and aircraft power unit hookups.
• Directs and trains assigned Ground Operations Agents, including new employee training and ongoing in-service training, monthly compliance, and yearly safety training, while maintaining required training records.
• Implements departmental policy for Ramp/Ground Service operations, advises Lead Agents on policy issues, makes recommendations and decisions, and develops more efficient methods of operations.
• Coordinates Ground Operation/Ramp Service activities with air carrier personnel, station managers, and TSA representatives as required for the assigned shift.
• Participates in the operation and training of various ground equipment (e.g., aircraft loading bridges, baggage tugs, belt loaders, lavatory carts, air starts, towbars, portable stairs) and ensures ground equipment is maintained in good working order.
• Ensures compliance with current FAA and TSA security regulations, airline corporate rules and regulations, directives, and procedures, and implements necessary changes in operations as directed.
• Maintains emergency checklists and supplies.
• Prepares and submits verbal and written reports related to ground service activities and Ground Operation Agents.
• Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, and ordering supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree