The Ground Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties. This role involves performing related duties as assigned or as the situation dictates, such as ramp, commissary, and aircraft cleaning activities. The agent will move luggage and comail of various weights and dimensions to and from aircraft and the airport luggage receiving area, and will load and unload baggage, luggage, and comail. They will operate ground equipment, including tugs and belt loaders, and marshal aircraft to and from gates. The position requires providing proper handling of baggage requiring special care, servicing aircraft lavatories, and performing aircraft interior cleaning. Additionally, the agent is responsible for aircraft security searches and commissary security searches, ensuring ramp areas are safe and free of FOD, and that all ground equipment is properly maintained. Following safety regulations, including the proper use of ground equipment and wearing proper safety items, is crucial. The role also requires communication using a two-way radio.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED