Airline Customer Service Station Training Instructor

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Fort Lauderdale, FL

4d•Onsite

About The Position

The Station Training Instructor – Customer Service is responsible for conducting initial and recurrent training for above-wing operations at the station. Training responsibilities include customer service procedures, safety, security, regulatory compliance, and airline-specific operational requirements. This role is cross-utilized within all above-wing operations and supports station operations as needed.

Requirements

Must successfully pass a ten (10) year background check.
Must successfully complete a pre-employment drug screening.
Must be legally authorized to work in the United States in accordance with the Immigration Reform and Control Act of 1986.

Responsibilities

Facilitate initial and recurrent customer service training for all above-wing operational functions within the station.
Evaluate and oversee customer service procedures to ensure safety, regulatory compliance, and operational standards are maintained.
Create, maintain, and manage training records in accordance with company, airline, and FAA regulations.
Conduct training on required programs, including Hazardous Materials (HazMat) recognition, security procedures, ACAA compliance, and other regulatory requirements.
Train employees on airline-specific policies and procedures related to customer service and station operations.
Support the Training Department in achieving operational and corporate goals.
Assist in the development and improvement of training programs and overall service delivery.
Provide operational support to station leadership during periods when training classes are not in session.
Communicate effectively, both verbally and in writing, with trainees, team members, and management.
Support station operations, training initiatives, and special projects as assigned.
Perform additional duties as assigned by the Station Manager.