Training Instructor

EnableComp • United States - Remote, TN

2d • Hybrid

About The Position

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM. The Training Instructor is responsible for the design, delivery, and continuous improvement of training programs. This role involves conducting needs assessments, executing training, and developing reinforcements to support company goals and strategic business objectives for both revenue cycle and non-revenue cycle employees. The Training Instructor assists in assessing potential knowledge and skill gaps to create learning experiences that build employee capability.

Requirements

• Associate’s degree required.
• 2+ years’ healthcare experience (healthcare setting, business office, revenue cycle or patient accounting) with knowledge of the entire revenue cycle front to back.
• Understanding of provider and payer claim adjudication processes.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (PowerPoint, Word, Excel, and Outlook) and patient accounting software.
• Strong communication skills, including the ability to keep stakeholders up to date on project deadlines, milestones, and delays as needed.
• Equivalent combination of education and experience will be considered.
• Superb analytical, organizational, and critical thinking skills.
• High attention to detail.
• Should be able to develop written materials that are accurate and grammatically correct.
• Capable of working collaboratively with others in a team-orientated environment.
• Goal-driven with the ability to work independently under minimal supervision.
• Action orientated.
• Should be able to follow up on feedback to ensure positive outcomes.
• Be adept in prioritizing and managing multiple competing priorities and projects concurrently.
• Fundamental understanding of the principles of presentations and how to engage participants, even in a remote setting.
• Demonstrated ability to follow and effectively deliver oral and written instructions.
• Demonstrated sense of personal accountability and ownership of outcomes.
• Regular and predictable attendance.
• Ability to effectively organize and manage multiple training initiatives simultaneously.
• Ability to stay focused and appropriately manage stress.

Nice To Haves

• Bachelor’s Degree preferred.
• Experience with one of the following types of claims: Worker’s Compensation, Veterans Administration, MVA and/or Medicaid - Preferred.
• 1 year of relevant technical and/or revenue cycle training experience preferred.
• Demonstrated experience building rapport, training, coaching, and/or mentoring of new & existing employees.

Responsibilities

• Assists in designing, implementing, and conducting various types of corporate training with an emphasis on revenue cycle complex claims education to new and existing employees.
• Utilizes adult learning principles to explain and demonstrate jobs and tasks to be performed.
• Collaborates with departmental leadership to determine training objectives, content, and materials to create engaging, effective, scalable training programs.
• Designs Revenue Services educational materials such as manuals, job aids, videos, e-learning practice modules, and assessments with an emphasis on critical thinking and activities that mirror the desired learning outcomes.
• Facilitates and delivers instruction for complex information to a variety of audiences using appropriate modalities including classroom, virtual, 1:1 setting or e-learning based on learning objectives.
• Acts as a leader throughout the organization and effectively monitors, communicates, and takes ownership in the improvement of new hire performance within the training period.
• Maintains records of training performed, class attendees, assessment scores, and materials presented.
• Oversees the administration of written and practical exams.
• Writes progress and performance reports based on learners’ time spent in training and submits reports to management.
• Uses information provided by the Quality Assurance team to identify and provide continuous improvement in the training program.
• Manages multiple projects and assignments of various scales simultaneously.
• Uses independent judgment and discretion as it relates to responsibilities detailed above.
• Organizes and schedules ongoing training classes across the company.
• Communicates with Human Resources and/or other departments for new hire orientation (e.g., resources, scheduling, etc.).
• Other duties as required.

Benefits

• EnableComp is an Equal Opportunity Employer M/F/D/V.
• We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
• EnableComp recruits, develops and retains the industry's top talent.
• As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.
• We believe that investing in our employees is the key to our success , and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here.
• At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.
• If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree