Airline Customer Account Associate

Standard Aero•San Antonio, TX

4d•Onsite

About The Position

As an Airline Customer Account Associate, you will act as a key supporting role in liaising between operations, engineering, materials, and sales to define, create and maximize value for both the end customer and the business, while maintaining a high-quality product/service and delivery. You will also support in commercial activities related to the customer’s relationship, account and MRO event/transaction within the Business.

Requirements

2+ years of experience coordinating projects or initiatives involving multiple stakeholders across teams or functions, including managing competing priorities and deadlines.
Experience communicating in a professional environment through written and verbal formats (e.g., emails, reports, presentations, or cross-functional meetings) with internal teams, leadership, or external partners.
Experience planning and prioritizing work, including evaluating information, identifying issues, and applying problem-solving to support task or project completion.
Experience working in a team-based environment with shared goals or deliverables.
Experience working independently in a professional environment with minimal supervision.
Proficiency in Microsoft Excel (e.g., data entry, formulas, sorting/filtering, and basic reporting).
Experience interpreting financial, operational, or performance data.
Experience using ERP and/or CRM systems for data entry, reporting, transaction processing, or workflow management.

Nice To Haves

Open to recent graduates with strong academic performance and relevant project, internship, or co-op experience.
Hands-on experience in aviation maintenance or a related technical environment.
Bachelor’s degree in Business, Engineering, Aviation, or a related field preferred.
Experience in aerospace, aviation, or a comparable regulated industry considered an asset.
3+ years of experience in a commercial, customer-facing, or business development role preferred.

Responsibilities

Supports program managers and account leads in soliciting, managing, and executing customer contracts and expectations, including onboarding, requirements gathering, reports, customer visits, and updates.
Coordinates supporting services for engine MRO events as needed, including logistics, rentals, field service work, component repairs, and consignment inventory.
Coordinates commercial activities to ensure successful execution of MRO events.
Coordinates and validates fulfillment of technical requirements for MRO events, including customer/commercial and airworthiness reports and technical documentation.
Creates, maintains, and monitors internal systems and applications such as ERP, Oracle, and CRM (Salesforce.com).
Utilizes dashboards (e.g., PowerBI) and metrics to monitor account health and engine shop visit (project) performance.
Supports Customer Success in monitoring MRO event/transaction performance through the shop while ensuring accuracy and compliance of data sets, reports, and forms.
Understands high-level business strategy and commercial concepts to help optimize business and customer value, ensuring alignment of actions.
Maintains awareness of technical data, OEM/customer requirements (CFM, Rolls-Royce), aviation industry standards, and regulatory/internal quality documentation.
Supports KPIs, continuous improvement initiatives, SMS (Safety Management System) compliance, issue reporting, and additional assigned projects.