Airline Customer Service & Ramp Agent

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Garden City, KS

6d•Onsite

About The Position

Part-time positions available for Airline Customer Service and Ramp Service employed by Trego Dugan Aviation at the Garden City Regional Airport. The Ramp Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties. This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. The Commissary Agent is responsible for driving catering truck, safe loading and unloading of catering on and off the aircraft, equipment preparation, production, proportioning, stocking of in-flight catering carts and ordering supplies, servicing arriving and departing flights, assist ground operations agents, as needed, and any other assigned duties.

Requirements

Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Must commit to 2 weeks of paid training in Dallas
Must be at least 18 years old.
Able to read and write English.
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Able to attend required training

Nice To Haves

bilingual skills a plus

Responsibilities

Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.
Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.
Load and unload baggage, luggage, and comail.
Operate ground equipment, including tugs and belt loaders.
Marshal aircraft to and from gates.
Provide proper handling of baggage requiring special care.
Service aircraft lavatories.
Perform aircraft interior cleaning.
Responsible for aircraft security searches and commissary security searches.
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
Able to communicate using a two-way radio.
Complete all required training
Only complete tasks for which you are fully trained
Report any safety hazard or incident immediately
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
Completely clean and search an aircraft
Other duties as assigned
Assist in service area as required and maintain storeroom facilities and equipment in a sanitary condition.
Prepare all food and beverage carts according to specification for service in catering.
Maintain a very high level of quality and appearance of all food and misc products served.
Responsible for opening, restocking and closing duties during their shift.
Help maintain floors, walls, ceilings and equipment in a working and sanitary condition.
Assist in taking of inventories and in determining daily usage.
Rotate and date all products to maintain a high level of quality.
Be efficient and have speed in restocking carts.
Have an overall organized approach to allow a smooth operation.
Setup/display where applicable.
Assist in loading and unloading of carts from aircraft as required.