Airline Agent, Part-Time

TREGO DUGAN AVIATION OF GRAND ISLAND INC• Spokane, WA, US, WA

1d•Onsite

About The Position

At TDA AGH, the Ground Service Agent supports commercial and charter flight operations by providing customer service to passengers and assisting with ramp operations, aircraft turnarounds, and ground services. The role spans the ticket counter, gate, and tarmac, helping keep operations safe and on time. It is an active airport position with hours that vary according to flight schedules and may fluctuate seasonally. Shifts may include days, evenings, nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Valid driver's license.
Ability to read and write English.
Ability to meet requirements to obtain a SIDA (Secure Identification Display Area) badge and pass a pre-employment drug test.
Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
Open availability, including nights, weekends, and holidays.
Ability to attend and successfully complete all required training.
Ability to push, pull, and lift up to 70 pounds continuously throughout the shift.
Ability to lift a 70-pound suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet.
Physical dexterity for repetitive tasks and motions, including bending, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods.
Ability to work effectively in extreme outdoor conditions and a high-pressure, time-sensitive environment.
Sufficient vision and physical ability to safely perform all essential functions.

Nice To Haves

Prior customer service, hospitality, or airline/airport industry experience.
Experience in a physically demanding or outdoor work environment.
Bilingual or multilingual skills.
Familiarity with airline reservation or check-in systems such as Sabre or Amadeus.

Responsibilities

Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handle denied boarding situations by soliciting volunteers, assisting displaced customers, and issuing hotel, meal, and taxi vouchers as appropriate.
Comply with FAA, airline, and airport regulations.
Enforce safety and security measures and protect sensitive operational zones.
Assist customers with special needs, including boarding support.
Load and unload baggage and cargo onto and off aircraft safely and efficiently.
Marshal aircraft to and from gates and assist with aircraft pushback procedures.
Perform aircraft interior cleaning and commissary duties as required.
Communicate with team members and other departments using a two-way radio.
Complete all required training and perform only tasks for which fully trained.
Report safety hazards or incidents immediately to a supervisor.
Perform other duties as assigned by the Station Leader.