Airfreight Import Coordinator

Hellmann Worldwide Logistics•Chicago, IL

11d•$30 - $34•Onsite

About The Position

The Airfreight Import Coordinator manages the transportation and compliance of an inbound shipment from pick up to customer billing, ensuring service commitments are achieved and company objectives met.

Requirements

Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Nice To Haves

Proficient in world geography, shipping documentation, and Incoterms preferred

Responsibilities

Initiates the shipment processing and confirms the destination leg routing and tracking events
Ensures that customers are properly setup in company CRM system (i.e. POA, credit application, customer billing profiles…etc)
Sets up estimated cost and revenue charges based on customer quotations or established contract rates
Sends customer pre-alerts after confirmed arrival at the final port of discharge
Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies
Pays terminal charges and confirms AMS information and customs clearance status
Schedules and monitors airport transfers and request delivery to the final consignee
Creates broker arrival notices for internal or external broker
Completes customer and intercompany billing as well as coordinates billing discrepancies
Archives all shipment related documents
Contributes to implementation of department procedures to maximize productivity
Assigns tasks as required to internal departments
Confirms the availability and validity of customer spot or contract rates including routing and directs all rate inquiries to the pricing department when applicable
Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility
Identifies and communicates potential customer leads to Sales
Performs credit check prior to arranging transportation