Aircraft Maintenance Manager - Operations, Amazon Air

Amazon • Erlanger, KY

1d • Onsite

About The Position

Amazon Air is seeking an Aircraft Maintenance Manager - Operations to support
real-time aircraft maintenance operations within our Network Control Center
(NCC) at Cincinnati/Northern Kentucky International Airport (CVG). This role
sits at the center of Amazon Air's global aviation network, ensuring aircraft
readiness, supporting AOG recovery, and providing critical technical insight
that keeps our fleet moving safely and efficiently. The MXO team is continuously
evolving its operations by incorporating data-driven tools and AI-powered
analytics to improve visibility into fleet health and support proactive
maintenance decisions.

A day in the life
As an Aircraft Maintenance Manager - Operations, you will work at the center of
Amazon Air's 24/7 Network Control Center, monitoring fleet health and supporting
maintenance decision-making across the global air network. During a typical
shift, you may track aircraft limitations such as MEL or ETOPS impacts,
coordinate with carrier Maintenance Control teams during an AOG event, analyze
maintenance data to assess operational risk, and provide real-time updates to
network stakeholders. You'll collaborate closely with internal teams and
external partners to support safe, efficient aircraft operations while
leveraging operational dashboards and AI-enabled tools to improve situational
awareness and support data-informed decisions.

Requirements

• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• FAA Airframe & Powerplant (A&P) certificate or equivalent aviation maintenance credential
• Bachelor's degree or an additional four years of related experience in lieu of degree

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Monitor aircraft maintenance disruptions across the Amazon Air network and maintain accurate operational data within tracking systems to support real-time communication with NCC and Amazon Air stakeholders
• Track aircraft operational limitations including MEL, CDL, ETOPS, CAT III, and Autoland status to support fleet readiness and station capability preparedness
• Analyze maintenance events and technical data to determine operational impact and provide recommendations that support network execution and disruption recovery; apply AI tools to synthesize maintenance data and surface actionable insights
• Partner with internal teams, external maintenance providers, and air carriers to coordinate maintenance responses and develop scalable operational solutions
• Serve as a liaison between carrier maintenance teams and Amazon Air stakeholders, gathering key technical information and supporting Maintenance Control and Line Maintenance execution
• Participate in operational calls and cross-functional meetings to communicate aircraft status, maintenance impacts, and recovery plans across the network
• Collaborate with teams across Amazon Air and other business units to share best practices and improve end-to-end operational outcomes
• Learn, evaluate, and integrate approved AI solutions into daily workflows; contribute to AI tool ideation and provide feedback to support continuous process improvement
• Support 24/7 network operations through rotating shifts including nights, weekends, and holidays

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager