Aircraft Dispatch and Flight Planning Coordinator (Onsite)
About The Position
The Aircraft Dispatch and Flight Planning Coordinator facilitates ARINCDirect flight services, providing business aviation customers with the tools and information they need to satisfy aviation requests. The role fosters a cooperative atmosphere in which team members share knowledge to provide high-quality customer service. The coordinator interacts with business aviation customers—including pilots, dispatchers, flight operations personnel, and air traffic control—by telephone and email throughout flight planning and operations. The position creates and disseminates computed flight plans, relays sensitive aviation messages, provides logistical assistance for flight crews, and supports customer accounts, software, troubleshooting, and training. It requires flexible coverage of multiple shifts in 24/7 operations, including weekends and holidays. As an essential personnel role, it may require reporting to work during inclement weather.
Requirements
- Typically requires an AA/AS degree or other two-year post-high-school training and a minimum of 6 years of relevant experience.
- Experience in aircraft dispatch, air traffic control, flight planning, aviation, meteorology, or as a certified pilot.
- U.S. citizenship is required because only U.S. citizens are authorized to access information under the program/contract.
Nice To Haves
- PC operating experience in a professional environment, including use of a standard office suite.
- Strong verbal and written communication skills.
- Ability to handle multiple customer requests simultaneously and accurately.
- Ability to work well in a team environment.
- Bilingual Spanish skills desired.
- FAA Dispatcher Certificate.
Responsibilities
- Interact with business aviation customers by telephone and email during all phases of flight planning and operations.
- Create and disseminate computed flight plans, including assessing weather conditions, NOTAMs, weight and balance, runway analysis, and aircraft performance calculations.
- Relay sensitive aviation messages.
- Provide logistical assistance for flight crews.
- Provide customer account, software, troubleshooting, and training support.
- Provide flexible coverage across multiple shifts in support of 24/7 operations, including weekends and holidays.
- Report for work during inclement weather when required as essential personnel.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Three weeks of vacation for newly hired employees
- 401(k) plan with employer matching funds and a separate employer retirement contribution
- Tuition reimbursement
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages
- Birth, adoption, and parental leave benefits
- Fertility and family planning benefits
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Wellness rewards program
- Virtual doctor visits
- Child and elder care services
- Second-opinion medical service
- Flexible spending accounts
- Flexible work schedules
- Paid time off and holidays
- Potential annual short-term and/or long-term incentive compensation, subject to eligibility and program conditions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
