Aircraft Appearance Duty Manager
About The Position
HHS Aviation is seeking a friendly, compassionate leader to oversee aircraft appearance operations at Phoenix Sky Harbor International Airport. The role is responsible for delivering effective aircraft appearance services to customers, including aircraft safety, servicing, and cleaning, as well as employee management. The Duty Manager leads and develops team members, ensures service-level agreements and operating standards are met, resolves customer service issues, and manages safety and security processes. The role also involves reviewing key performance indicators, recruiting and hiring team members, understanding contracts and customer expectations, administering counseling and corrective action, monitoring or conducting training, and organizing equipment and employee schedules to use resources efficiently. The position requires a flexible schedule that may include nights, weekends, and holidays, and work outdoors in varying weather and elevated airport noise.
Requirements
- 2 to 5 years of management experience.
- Ability to work a flexible schedule that may include nights, weekends, and holidays.
- Willingness to work outdoors in all types of weather and in elevated noise levels within the airport environment.
- Valid driver’s license and a clear Motor Vehicle Report (MVR).
- Extensive airport operational experience and working knowledge of budgetary and financial responsibilities.
- Knowledge of applicable FAA and OSHA regulations.
- Experience negotiating contracts.
- Computer skills, including word processing, spreadsheets, email, and ordering platforms.
- Willingness to relocate for promotion opportunities.
- Interpersonal skills to interact with individuals at all levels of the organization.
- Effective written, spoken, and non-verbal communication and presentation skills.
- Service-oriented customer-service approach focused on exceeding expectations.
- Ability to maintain a positive and professional demeanor.
- Ability to make sound decisions and judgments quickly.
- Self-motivation and ability to prioritize projects and needs.
- Willingness to collaborate and support others to achieve outcomes.
- Integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks in a fast-paced environment.
Responsibilities
- Take full responsibility for delivering effective aircraft appearance operations to customers.
- Lead, motivate, and manage team members to meet customer service-level agreements.
- Resolve customer service issues promptly and with tact and diplomacy.
- Manage safety and security processes and procedures to comply with HHS operating standards.
- Create an open-door culture by managing team members’ performance and development.
- Review key performance indicators and communicate necessary actions.
- Recruit and hire team members to meet service requirements.
- Understand contract requirements and customer expectations.
- Provide counseling and corrective action, including performance improvement plans, as needed.
- Monitor or conduct required team-member training.
- Plan and organize equipment and team-member schedules to use resources efficiently and meet work requirements.
Benefits
- Paid time off, including vacation and sick leave.
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP).
- Career development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
