Aircraft Appearance Duty Manager

Hospital Housekeeping Systems•Phoenix, AZ

5d•$70,000 - $70,000•Onsite

About The Position

HHS Aviation is seeking a leader to oversee aircraft appearance operations at Phoenix Sky Harbor International Airport. The role is responsible for aircraft safety, servicing, and cleaning services, as well as employee management. The manager leads the team in meeting customer service-level agreements, maintaining safety and security standards, and efficiently organizing resources to meet operational requirements.

Requirements

2 to 5 years of management experience.
Ability to work a flexible schedule that may include nights, weekends, and holidays.
Willingness to work outdoors in all types of weather and in elevated noise levels within the airport environment.
Valid driver’s license and a clear Motor Vehicle Report (MVR).
Extensive airport operational experience and working knowledge of budgetary and financial responsibilities.
Knowledge of applicable FAA and OSHA regulations.
Experience negotiating contracts.
Computer skills, including word processing, spreadsheets, email, and ordering platforms.
Willingness to relocate for promotion opportunities.
Interpersonal skills to interact with individuals at all levels of the organization.
Effective written, spoken, and non-verbal communication and presentation skills.
Service-oriented approach focused on exceeding expectations.
Professional demeanor.
Ability to make sound decisions and judgments quickly.
Self-motivation and ability to prioritize projects and needs.
Willingness to collaborate and support others to achieve outcomes.
Integrity, respect, and discretion in business dealings.
Attention to detail and ability to manage tasks in a fast-paced environment.

Responsibilities

Take responsibility for delivering effective aircraft appearance operations to customers.
Lead, motivate, and manage team members to meet customer SLAs.
Resolve customer service issues promptly and diplomatically.
Manage safety and security processes and procedures to comply with HHS operating standards.
Support an open-door culture and manage team members’ performance and development.
Review key performance indicators and communicate necessary actions.
Recruit and hire team members to meet service requirements.
Understand contract requirements and customer expectations.
Provide counseling and corrective action, including performance improvement plans, as needed.
Monitor and/or conduct required team-member training.
Plan and organize resources by analyzing equipment and team-member work schedules.