Airborne Manager

UGI Corporation•Upper Merion Township, PA

About The Position

The Airborne Manager has operational responsibility for a dedicated team of drivers deployed nationwide to support districts during peak demand, extreme weather, and natural disasters. The manager is accountable for the team’s effectiveness across safety, customer experience, and operational performance. This role trains, develops, and motivates employees to deploy within 24 to 48 hours, work independently in unfamiliar districts, and deliver excellent service in high-pressure conditions. The position requires up to 50% regional and national overnight travel. The manager leads safety, customer experience, operational readiness, team management, and asset management. Responsibilities include ensuring regulatory and company safety compliance, monitoring performance and deployment readiness, coordinating travel and assignments, developing employees and maintaining required certifications, and keeping vehicles, tools, supplies, and propane ready for deployment. The role also involves communication with regulatory and local officials, district management, and internal partners.

Requirements

High school diploma required.
Five or more years of management experience.
Computer skills and proficiency in Microsoft Office.
Willingness and ability to travel up to 50% of the time, regionally and nationally.
Candidates must be willing to submit to a pre-employment drug screen and criminal background check; successful applicants must pass the drug screen as a condition of employment and may be subject to substance abuse testing under company policies.
Strong verbal and written communication skills, with the ability to adapt communication style to different audiences.
Ability to read, analyze, and interpret reports on team performance, safety, technical procedures, and government regulations.
Knowledge of propane operations, CDL requirements, and HazMat/Tanker regulations.
Ability to read and understand contracts, leases, service agreements, and vendor requirements.

Nice To Haves

College degree strongly preferred.
Experience in propane, logistics, or field operations with a mobile workforce strongly preferred.
Valid CDL with HazMat and Tanker endorsements preferred.

Responsibilities

Manage a mobile, multi-location team of dedicated drivers deployed to support districts nationwide.
Set and communicate a safety vision, account for safety in decisions, and ensure compliance with safety codes, company policies, and state and federal propane-delivery regulations.
Ensure safe operation and condition of company vehicles and strong safety audit results at deployment locations.
Train employees, monitor compliance, and coach them on daily safety behaviors, accident avoidance, adverse-weather driving, and HazMat/Tanker compliance.
Reinforce safety through behavioral observations, safety briefings, tailgate meetings, and vehicle inspections.
Ensure deployments provide a high-quality customer experience and team members meet or exceed customer expectations.
Identify customer experience problems and work with Customer Experience Services to resolve them promptly.
Ensure employees seek customer feedback and confirm customer needs are met during and after deployments; follow up with receiving districts about satisfaction.
Use available tools to improve productivity and deployment efficiency, and meet or exceed delivery, safety, and customer service metrics.
Ensure procedures are followed and daily work is completed accurately; review team performance reports and deployment metrics.
Track deployment history, driver availability, and readiness; create and update reports as needed.
Coordinate travel logistics, hotel accommodations, and deployment assignments, and ensure employees can mobilize within 24 to 48 hours.
Plan, direct, and manage staffing and employee development; communicate company strategic goals.
Conduct timely performance appraisals and ongoing coaching, and ensure required training, CDL/HazMat/Tanker certifications, and compliance requirements are current.
Manage timely and accurate payroll submissions, keep the team informed about deployment schedules and priorities, and address employee HR issues as needed.
Maintain the condition of team vehicles, tools, supplies, and equipment; procure deployment supplies and equipment and conduct inventory counts as required.
Manage propane supply and keep vehicles deployment-ready.
Complete timely and accurate accounts payable approvals.
Communicate with code enforcement officials, regulatory personnel, permitting jurisdictions, and district management across multiple locations.