Air Specialist

TLR-Total Logistics Resource•Portland, OR

13d•Remote

About The Position

The Air Specialist plays a key role in coordinating and managing international air shipments to ensure compliance, accuracy, and on-time delivery. This position is responsible for preparing and processing documentation, coordinating with airlines, freight forwarders, and customers, and ensuring adherence to all applicable trade regulations. The Air Specialist serves as a primary point of contact for clients, providing exceptional service while balancing operational efficiency and compliance with import/export laws and company standards. This is a fully remote, non-exempt position reporting to the Manager – Air. This position is responsible for, but not limited to, the following: Promoting a positive relationship with TLR's clients, other team members, and vendors by ensuring accurate, timely and proactive customer service. Nurturing the TLR-Client relationship by educating and assisting to define their needs. Engaging in proactive cross-training to ensure seamless customer service on all accounts in the department. Processing shipments through TLR's operating system, including but not limited to opening files, requesting documents, updating shipment information, billing, and submitting shipment information to various agencies/departments as required. Creating quotations for individual shipments as needed. Collecting, reviewing and distributing documentation to ensure timely delivery of documents and handover to necessary parties. Targeting and implementing process improvements including updating client profiles, S.O.P.'s and other department resources. Liaising with overseas agents, airlines, warehouses and trucking companies to facilitate freight movement. Maintaining and updating client and department shipment reports. Handles work assignments as determined by upper management. Project-based duties, including, but not limited to participating in the SME Subject Matter Expert group, will be assigned on an ad hoc basis.

Requirements

Minimum three years of professional experience with emphasis on international logistics, specifically Air Freight export and/or import.
Demonstrated experience interacting with external and internal customers to gather information and coordinate projects and / or shipments to satisfy the client's needs.
Proven ability to process air export HAWB's and MAWB's, which includes obtaining, checking and preparing customer's documentation to meet customs requirements.
Demonstrated knowledge of global freight forwarding or import and / or related industry such as distribution, supply chain logistics.
Current knowledge of all regulations governing export including geopolitical situations and recent TSA and US Customs Compliance.
Applied knowledge of Incoterms.
Strong verbal, written and customer service skills and ability to organize, prioritize and execute against established KPIs.
Strong problem-solving skills and attention to detail.
Proven ability to thrive in a fast-paced, deadline-driven environment.

Nice To Haves

Associate's degree in business, supply chain management, or related field desired; a combination of education and experience may be considered in lieu of a degree.
Experience working in a remote environment a plus.
ITAR, Department of State and Department of Commerce license experience a plus.
HazMat certifications IATA, IMDG, and DOT desired.
Solid experience working directly with Supply Chain EDI / WMS systems - CargoWise preferred.
Proficiency in Microsoft Office Suite programs a plus.

Responsibilities

Promoting a positive relationship with TLR's clients, other team members, and vendors by ensuring accurate, timely and proactive customer service.
Nurturing the TLR-Client relationship by educating and assisting to define their needs.
Engaging in proactive cross-training to ensure seamless customer service on all accounts in the department.
Processing shipments through TLR's operating system, including but not limited to opening files, requesting documents, updating shipment information, billing, and submitting shipment information to various agencies/departments as required.
Creating quotations for individual shipments as needed.
Collecting, reviewing and distributing documentation to ensure timely delivery of documents and handover to necessary parties.
Targeting and implementing process improvements including updating client profiles, S.O.P.'s and other department resources.
Liaising with overseas agents, airlines, warehouses and trucking companies to facilitate freight movement.
Maintaining and updating client and department shipment reports.
Handles work assignments as determined by upper management.
Project-based duties, including, but not limited to participating in the SME Subject Matter Expert group, will be assigned on an ad hoc basis.