Global Air Specialist

Crystal Cruises•Aventura, FL

11d•Onsite

About The Position

The Air Operations Specialist is responsible for the day-to-day administration and delivery of Crystal's global air program, supporting air travel arrangements for guests, corporate travelers, enrichment presenters, and entertainment personnel. This role manages air reservations, ticketing, schedule changes, and airline disruptions while ensuring accuracy, cost effectiveness, and a seamless travel experience.

Requirements

Associates degree or equivalent combination of relevant background and/or professional experience in travel industry.
Minimum 3 years of experience in a similar position
Proficiency in Amadeus GDS (or similar) is required
Familiarity with domestic and international airline ticketing
Strong written and verbal communication
Deep knowledge of geography
Results-driven & strategic thinker
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs
In-depth logistical knowledge and mindset
Develops effective, long-lasting, working relationships
Highly detailed-oriented with strong organizational and follow-up skills
Team player with a positive attitude who works well cross-functionally
Ability to multi-task and thrive in a fast-paced environment, start-up experience a plus

Nice To Haves

Familiarity with airline policies, procedures, and contract pricing a plus

Responsibilities

Process air ticketing, schedule changes, exchanges, cancellations, and special travel requests for guests, entertainment, enrichment, corporate travelers, and other internal stakeholders.
Manage daily air travel request queues and departmental inboxes, ensuring timely response and resolution of travel-related inquiries and service requests.
Review and validate air reservations to ensure itinerary accuracy, policy compliance, and alignment with established cost and routing standards.
Proactively monitor airline schedule changes, disruptions, and cancellations, coordinating appropriate solutions to minimize traveler impact and company costs.
Serve as a primary resource and subject matter expert for Sales, Trade, and internal departments regarding Crystal's air program policies, procedures, benefits, and service standards.
Partner closely with Turnaround Operations and other internal teams to coordinate ancillary travel services, including hotels, transfers, and ground arrangements, ensuring a seamless end-to-end travel experience.
Collaborate with internal stakeholders to support travel requirements across guest, corporate, entertainment, and enrichment programs.
Maintain comprehensive knowledge of airline contracts, fare programs, preferred partner agreements, and Global Distribution System (GDS) functionality.
Analyze and construct complex domestic and international itineraries, leveraging industry expertise to identify optimal routing, schedule, and pricing solutions.
Stay informed of industry developments, airline policy changes, and travel trends to support operational efficiency and service excellence.
Assist with air ticket reconciliation activities, ensuring all tickets issued through GDS platforms are accurately accounted for through Airlines Reporting Corporation (ARC) reporting.
Partner with Accounting and external vendors to investigate discrepancies and ensure timely processing of air-related invoices and payments.
Support audit and reporting requirements by maintaining accurate documentation and ensuring compliance with company and industry standards.
Support air system configurations, testing initiatives, and project implementations related to travel technology platforms and air booking functionality.
Identify opportunities to improve workflows, enhance operational efficiencies, and strengthen the overall delivery of Crystal's air program.
Assist in the development, documentation, and maintenance of air travel procedures, best practices, and operational guidelines.